The Future of... takes a peek into what our future may hold. Both at macro and micro levels we try and uncover the impact on our day to day lives. Whether it is ideologies, social structures, means of work or communication, or how we live and work, what does the future hold for us?https://podcasts.apple.com/ca/podcast/the-future-of/id1484240687?fbclid=IwAR2KE46tnNvwQ5_IXZTtJcxCmYG9z2bZsGx-MkW_Hl94AwBqRBGoNKQEQ10https://thefutureof.libsyn.com/

Led teams of approx. 70 employees providing a. Investment support to internal & external clients on policies, navigation b. Review mutual fund compliance reports  Compliance Transformation Project• Initiated and led the centralization of compliance reporting, improving efficiency and consistency across branches.• Analyzed workflows and identified inefficiencies in the current decentralized system.• Designed and implemented a real-time dashboard for the compliance team to track work and notify advisors of issues. Responsible for Ideation, development, and implementation• Developed comprehensive reports on compliance incidents by transit, market, region, and type.• Conducted data analysis to determine staffing needs and created efficiencies to reduce required full-time employees.• Wrote proposal for regulatory approval of the centralized compliance team. Liberated over 58,000 hours annually for Branch Managers o Improved timeliness and quality of items – errors reduced by 99% post centralization. and Improved regulatory risk by creating a center of expertise as well as developed supervisory reports for BCOs for improved supervision and risk management. • Led change management for centralization

• Responsible for leading Branch Compliance Officer (BCO) team nationally for the Advice Centre; ensuring a high level of employee capability and engagement through coaching sessions; empowering the team to reach their full potential. • Provided Subject Matter Expertise on transformation projects• Experience with working in an Agile lab environment on creating epics, user stories and developing a Minimum Viable Product (MVP)• Leading projects to bring a more efficient level through innovation & the simplicity roadmap. The implementation of quality standards within the team and optimizing new technology solutions.

- Responsible for the development and implementation of compliance policies and procedures related to financial planning to ensure RMFI meets its legal and regulatory obligations and appropriately manage its risk in the course of operating its business.- Lead National Office Compliance Projects, responsible for identifying planning and managing projects from end to end.- Responsible for ensuring that these compliance policies and procedures are effective in the context of the RBC distribution channels.- Provide expert consultation to National and Regional Offices in all areas related to financial planning and complex investment advice.- Provide strong risk management support for the organization and leads in the management of special initiatives.

- Establish & maintain long-term profitable relationships with a portfolio of clients providing superior financial planning expertise, service and financial advice. - Actively manage assigned clients using value-based relationship & provide ongoing financial advice leveraged from the client's financial plan using financial planning software. - Provide holistic overview of 8 key disciplines of Financial Planning- Develop and implement Sales routines and practices to ensure consistent and sustainable flow of client appointments and sales sucess

-Provided support to Branch Compliance Officer by reviewing trade exceptions -signed off on Know You Client (KYC) documents

-Provided professional advice on complex credit and investment needs, concerning both personal and business needs to drive sales and retention-Collaborated with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients received customized and targeted expert advice-Implemented contact and relationship building strategies, and supported new client acquisition in local community•Educated clients of the features and benefits RBC products and services offer, and helped clients with digital, banking including mobile, ATM, and online banking

- Provided advice to RBC clients on Investments, Credit and Everyday banking needs- Referred clients to appropriate business partners including branches, career sales roles and small business- Won RBC Performance Convention in 2008- Demonstrated leadership by coaching and mentoring newly licensed representatives to ensure all policies and procedures are met.- Provided Sales coaching to reps to help improve their quality of conversation with clients as well as improve results