Wind Mobile now knows as Freedom is a leading Telecom company in North America. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:▫️ Supported the compete SDLC cycle, covering application development and people management, QA testing and Go-lives▫️Led teams of QA Testers, Developers and BA’s to ensure the successful delivery. .▫️ Defined project scope, milestones, tasks, deliverables, and resource planning.▫️ Owned release plans and closely collaborated with integrated systems owners and stakeholders throughout the lifecycle.▫️ Identified and managed engagement risks and flagged major issues early.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬:Helped the successful deployment of a cutting-edge telecommunications feature, resulting in a remarkable 40% surge in customer interaction on both IOS and Android platforms.Played a pivotal role in the development of innovative digital products, contributing to a noteworthy 30% boost in customer acquisition for the company's diverse business offerings.Introduced an eco-friendly online Billing App, significantly reducing paper waste while fostering a remarkable 50% increase in on-time bill payments, enhancing operational efficiency.Led the strategic enhancement of the company's digital infrastructure, contributing to a 20% increase in online sales through the optimization of the e-commerce platform and seamless user experience.Initiated and executed a targeted training program for the QA team, resulting in a 40% reduction in software bugs and an accelerated product release cycle, ultimately enhancing the company's competitive edge in the market.Skills: Agile Leadership · Agile Methodologies · Team Management · Leadership · Cross-functional Team Leadership · Communication · Kanban · Mentoring · Agile Project Management · Project Management · IT Management