Azam Rizwan Email & Phone Number

Toronto, Ontario, Canada

Responsible for managing IT Operations and specializing in Datto backup systems. Expertise in system administration, data backup, disaster recovery planning, and ensuring seamless operations of IT infrastructureConducted staff training sessions ensuring adherence to procedures and efficient client interactions.Administered Azure Active Directory , including SSO configurations and new service provider deployments, enhancing security and user experience.Implemented an enhanced system for performance evaluations that increased efficiency in assessment by 30%, enabling timely identification of IT operational issues and prompt resolution.Developed and managed User specific operating manuals tailored to individual department needs. Ensured seamless operations and consistent service delivery through meticulous documentation and regular updates

Toronto, Ontario, Canada

•End-to-End Support: Provided comprehensive support to 400+ Foundation employees globally, utilizing technology tools to respond to and resolve incoming support requests, diagnose technical issues, perform updates and configuration changes.•Global Onboarding Leadership: Administered and led global onboarding meetings to ensure timely setup and delivery of work equipment and user accounts for new hires.•Technology Solutions Expertise: Setup and supported Office 365, Azure cloud solutions, and Intune, enhancing organizational efficiency and productivity.•Technical Documentation: Documented support issues and created end-user friendly catalogs to improve efficiency and accessibility of support resources.•Vendor Management: Managed vendor relationships for hardware and enterprise software applications, ensuring smooth procurement and support processes.•End-User Training: Provided guidance and ongoing training to end-users on commonly encountered technical issues, empowering them to resolve issues independently.•IT Lifecycle Management: Onboarded, monitored, and offboarded Foundation staff personal IT equipment, including facilitating training, compliance management, and equipment refreshes.•Network Maintenance: Conducted regular maintenance on network-connected devices to ensure the integrity and security of the network infrastructure.•SaaS Solutions Management: Utilized ServiceNow and ManageEngine to deliver a seamless online user experience. •Conferencing Solutions Integration: Facilitated efficient and productive in-office meetings by seamlessly integrating Microsoft Office apps with conferencing solutions like Zoom, Dten, and Surface Hub.•Executive Team Support: Provided dedicated IT support for C-level executives, including troubleshooting, device setup, and technology assistance.•Intune Expertise : Proficiently managed Microsoft Intune for device compliance and administration, overseeing laptops, phones, and tablets.

IT Support to 86+ outpatient addiction treatment centers, 26 pharmacies and 1 residential treatment facility across Canada.Maintain and support cloud systems, servers, workstations, mobile devices, printers, POS and peripherals.Project Coordinator for pharmacy server and POS upgrades/replacements.

Markham, Ontario, Canada

Troubleshooting and supporting Windows based networks running MS Office (all versions), backup systems, antivirus, VPN, file and print services, etc.> Setting up and administering user accounts and system assets> Setup and support of Office 365 & Azure cloud solutions> Loading software images on desktops / laptops including the configuration of MS Windows, MS Office, TCP/IP, VPN, etc.> Installation of new hardware or exchange defective components on servers and desktops> Mobile devices support> Occasionally take inbound calls from clients, create tickets, complete initial discovery questions and scheduling of next steps> Maintain service ticket database

Educate Clients on a wide range of financial products and on self-service channels to enable Clients to serve themselves online.Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environmentEngage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs

Toronto, Canada Area

Used Analytical expertise to showcase how rogers products and services can help costumers everyday better. Connected, developed relationships, and offered value-added solutions to customers in the local community.

Hyderabad Area, India

> Active Directory administration for creation and maintenance of user accounts, e-mail accounts, security groups, user group administration and file permission management.Provide remote support to different locations>Execute manage and lead office 365 migrations>Troubleshoot and customize office 365 applications>User Account maintenance in Active directory (on boarding/off boarding ofnew users, password resets, username changes, information updates).>Installing function specific applications as required.>Provided support for all issues based on ticketing system and follow up to closed tickets to ensure customer satisfaction.>Configured all new equipment’s including installation and updating of software, as well as troubleshooting and network connections.>Maintained inventory lists for computers and peripherals, printers etc.>Receiving and distributing hardware. Printer and photocopier maintenance (toner replacement, paper jam clearing, printer mapping and driver installation, etc.).>Installed windows operating systems and windows based applications.>Installed software, upgraded memory, replaced hard drives, and setup new workstations.>Analyzed and resolved network related hardware and software problems/upgrades.>Installed, configured, upgraded and maintained Windows 7 Systems.>Troubleshoot Network Printers and Print Server issues.>Provided technical support for proper maintenance of desktops and laptops.>Monitored the Desktop Support queue and help maintain the SLA guidelines.>Creating users for the new employees and assisting them with the policies of the domain.

Computer System Technician, Information Technology

Wireless Networking, Network And System Administration/Administrator

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: debate , speech , organizing model united nations conference for students, football