Manager Of Operations
Current• Member of the Management Team• Managing production (laundry service) activities (materials, capacity, shift, efficiency, logistics planning) • Managing customer service and delivery service team activities (customer retention, CX, protecting customers, complaints, service development, route planning optimization)• Leading & supervising (8 blue collar + 2 white collar)• Supply Chain and Procurement (Demand Planning & Logistics)• Reporting to the HO team• Following ISO 9001 and ISO 14001 certification standards (Hygiene, Health & Safety, Environmental impact)• Project managing (IT innovations in service)• Managing suppliers (negotiations, contracts, compliance)• HR activities (team building, hiring, leadership, team growth)