In my current role, I have the privilege of leading high-performing analytics teams and driving data-led business optimization across commercial and product. Starting from scratch, I built and expanded a team of extremely dedicated and passionate people focused on making lives better for people around the world. Over the last few years, we grew the analytics teams locally in the US and in India, established the data strategy, and laid the groundwork for architecture and data governance.Part of my key accomplishments has been establishing the Data Insights strategy and incorporating it into the business. This included executive and functional reporting environments, that provide critical insights into the commercial and clinical performance of our products. With my focus on driving business results, I have established processes that ensure insights are translated into actionable business optimizations.In 2020, I was given additional responsibility to own the Call Center strategy, and I led through the enablement of the call center for support. My efforts ensured that customers who needed support had ready access to agents willing to assist. This included leading through the requirements for the backend technology that the agents use as well as the IVR systems that answer the call when people call in.More recently, I have been formally assigned responsibilities to develop and deliver our customer behavior change framework. This includes developing the business strategy and underlying technology, in close collaboration with Medical, Legal, Regulatory, external vendors, and academic behavioral scientists. I am currently setting the vision for multi-channel engagement for both patients and providers, with the aim of driving measurable improvements in health outcomes.

Executing Lilly's vision of helping people with diabetes live better lives and achieve better health outcomes through connected technology. Leading the vision, strategic direction, and overall project portfolio for personalized customer engagement, data science and analytics initiatives across Lilly Connected Care. Driving the company’s ability to harness internal and external data, along with analytics tools and technologies to generate disruptive customer experiences.

I had the privilege of serving on the Board for Rimidi. With my background in complex digital technologies and digital therapeutics, I provided critical guidance and support to Rimidi's CEO and executive team. This included reviewing and providing strategic direction towards the management of corporate strategy, organization strategy, financials, and more.

Verizon Executive spearheading strategic initiatives that leverage AI and Machine Learning at scale, for new avenues of monetization, internally and externally. Combining deep experience with AI/ML solutions, data analytics, and software engineering to drive cutting edge solutions.Direct leadership of multiple teams consisting of analysts, engineers, and program managers. Portfolio focus on AI/ML solutions, Enterprise Executive Business Intelligence, and Marketing systems. Own and drive AI/ML adoption across the Enterprise.

Direct supervisory responsibility of 21+ software engineers, business & data analysts, and project managers. Owned strategy and delivery of Verizon's Customer Care Web platform used by customer service representatives to manage 33M+ customer accounts.Led Call-In-Rate Reduction Team in the execution of client-facing enhancements, achieving forecasted annualized savings of over $85MM. Captured annualized savings of $4.6MM by automating phone activation systems.Recipient of the prestigious CIO Award presented by Shankar Arumugavelu, as well as the Customer Care - IT VP Excellence Award.

Directed the design, development, and deployment of the company’s mission-critical customer care Web applications that supports over 5 million customer calls each day. Migrated outbound dialing function in-house, eliminating $4MM+ in annualized vendor costs.

Led a software engineering team of over 14 developers for a Customer Care web application used to manage Verizon Wireless customer accounts.

Oversaw technology development, capacity management, systems deployment, engineering, and operations. Captured 500% YOY growth in customer traffic through the development and implementation of a mobile web system that featured 99.999% uptime.

Provided leadership to a group of operations personnel resolving a diverse set of issues.