➢ Design Strategy and ensure execution for development of Policies and Process across the organization.➢ Supervise Policy and Process development project along with quality assurance checks for the developed policies andprocesses.➢ Ensure governance of the policies and processes developed/enhanced in the organization.➢ Ensure that Sectors / Departments Policies and Processes are linked to each other to ensure there is no ambiguity andthe entire governance is watertight.➢ Development, Implementation, Automation, and monitoring of Processes and their KPIs.➢ Compliance for developed processes implementation across TAWAL departments.➢ Help development of Authority Matrix wherever required.Achievements:➢ 40 policies developed in four months with all approvals including board level approval wherever required.➢ 240 processes developed across the organization in record time to support business➢ Single handedly completed the QC for 70% of the processes developed.

Corporate Performance Management➢ Development, Implementation, Automation, and monitoring of strategic and operational KPIs.➢ Standardize terminology and measurement definitions across the organization for strategic, operational and processKPIs.➢ Explicitly define objectives and measures and gains approval by the Executive Team.➢ Oversee the process of developing and cascading Balanced Scorecards to Division / Business Units level of theorganization.➢ Work with the Leadership Team to determine purpose and outcomes of Strategy Communications Plan with respectto performance managementAchievements:➢ CEO award for creation of AOP for the entire organization➢ Awarded for Development of process for sales “Edealer” activations.➢ Highest rating continuously for 2 years in the performance appraisal

Policies, Process Development and Re-engineering:➢ Develop Policies, Authority matrix and cross functional Processes.➢ Governance of Policies and Processes➢ Develop, Design, Roll out and Network performance monitoring processes for technologies: GSM and FTTH➢ Develop the Unified process for Activations, Complaint management and Collections processes.➢ Focus on new business processes, diagnose problems with organization's current methodology, and redesign,reconstruct, and monitor processes to make sure they are effective.➢ Lead in developing and integrating process and information between processes to eliminate NVA’s and redundancies