Managed inbound and outbound calls related to final expense insurance policies.Provided exceptional customer service by addressing inquiries, resolving issues, and answering questions about policy coverage and benefits.Processed claims efficiently and accurately, ensuring compliance with company policies and procedures.Documented all customer interactions accurately in the CRM system.Collaborated with team members and other departments to resolve complex customer issues.Met and exceeded performance metrics, including call quality, adherence to schedule, and customer satisfaction scores.Continuously strived to improve knowledge of final expense insurance products and industry trends.

Managed outbound calls for the Medicare campaign, addressing inquiries and providing assistance to clients and customers.Utilized extensive knowledge of Medicare policies and procedures to guide customers through enrollment, coverage, and claims processes.Ensured compliance with regulatory requirements and company protocols while assisting clients with Medicare-related queries and concerns.Documented all interactions accurately in the CRM system, maintaining thorough records of customer communications and activities.Collaborated with team members and relevant departments to resolve complex issues and provide comprehensive support to Medicare beneficiaries.Participated in ongoing training and professional development activities to stay updated on Medicare regulations and industry trends.

Managed day-to-day operations for content writing, ensuring timely delivery of high-quality content to support the company's objectives.Oversaw all aspects of content writing for website creation, including drafting compelling copy, optimizing content for search engines, and ensuring alignment with brand messaging and target audience.Implemented SEO best practices to increase organic visibility and drive traffic towards the website, resulting in improved online presence and lead generation.Conducted keyword research and analysis to identify relevant search terms and opportunities for content optimization.Collaborated with cross-functional teams, including marketing, design, and development, to execute content strategies and achieve business goals.Monitored website performance metrics, such as traffic, engagement, and conversion rates, and made data-driven recommendations for continuous improvement.

Handled social media queries promptly and professionally, ensuring customer satisfaction and brand reputation management.Created engaging and visually appealing social media posts to enhance brand visibility and drive audience engagement across various platforms.Managed end-to-end marketing campaigns, including conceptualization, execution, monitoring, and analysis, to achieve campaign objectives and maximize ROI.Developed and optimized social media ads to target specific audiences, increase reach, and drive conversions.Designed brochures and other marketing collateral to support promotional activities and effectively communicate key messages to target audiences.