Azeem Dhanani Email & Phone Number

Hamilton, Ontario, Canada

• Handled customer complaints and inquiries with professionalism and empathy, resolving issues promptly and maintaining a positive brand image.• Led a team of sales associates to achieve and exceed monthly sales targets, resulting in a 25% increasein overall store revenue.• Analyze sales data and customer preferences to develop targeted sales strategies, leading to a 20%boost in revenue.• Assisted the Sales Manager in planning and executing promotional events, contributing to a 30% rise in foot traffic and boosting sales during peak periods.• Utilize excellent product knowledge and technical expertise to assist customers in making informed purchasing decisions.• Monitored inventory levels, ensuring stock availability for popular items and timely replenishment, resulting in a reduction of stockouts by 80%.• Utilize Outlook to manage your email efficiently. Create folders and filters to organize incomingemails, prioritize important messages, and respond promptly to customer inquiries and team communications.• Assist the Sales Manager in supervising and leading the sales team to achieve sales targets and deliver excellent customer service.• Prepare sales reports and performance summaries to share with management and track progress toward sales targets.• Implemented efficient email correspondence practices, leading to a 20% increase in email response rates and improved customer engagement.• Maintain a comprehensive contact list in Outlook with important details about customers, prospects,and business partners. Use categories and tags to segment contacts for targeted marketing efforts.• Maintain a professional tone and be clear in your communication with buyers and vendors, avoiding jargon or ambiguous language.

Scarborough, Ontatrio

•Checked output images for proper sizing, resolution and proportion requirements to meet quality standards.•Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.•Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.•Scan or read incoming materials to determine how and where they should be classified or filed.•Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.•Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.

Scarborough, Ontario, Canada

•Supervise and lead a team of sales associates, providing guidance, training, and support.• Develop and implement effective sales strategies to drive revenue growth and meet or exceed sales targets.• Tracked KPIs to assess and improve team performance.• Conducted competitor analysis and adjusted sales tactics accordingly.• Utilized CRM systems to manage leads, track interactions, and nurture sales opportunities.• Managed staff schedules for peak coverage.• Conducted performance evaluations and provided feedback.• Assisting in overall store operations, including opening and closing procedures, visual merchandising, and maintaining store cleanliness.• Ensure the cash register is balanced at the end of each shift.• Follow security procedures to prevent theft and protect store assets.• Collaborated with the sales team to achieve a 20% increase in overall store sales during holiday promotions.

Ajax, Ontario, Canada

• Created and adjusted department schedules and individual shift assignments.• Purchased food and supplies according to department needs.• Monitored food storage, handling, preparation and delivery to maintain health and safety standards.• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Toronto, Ontario, Canada

• Defined appropriate metrics and measurements to drive results• Coordinated rush orders and order changes• Forwarded client-related quality and service issues to the appropriate manager for resolution• Identified and drove creative solutions for problems• Managed daily office operations and maintenance of equipment• Administrative work; photocopies, sent faxes and handled all incoming and outgoing correspondence

Diploma In Business Administration, Business Administration, Management And Operations

Relevant courses: Marketing and Advertising, Finance and Accounting, Business Administration and Organizational Development

Bachelor Of Commerce (Bcom), Accounting And Business/Management

Coursework in Finance and Business Development