Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

Worked at Pearl Continental Hotel Lahore as Concierge agent with 607 rooms & Suites, Eight F&B outlets in Pakistan

• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others• Process and deliver messages for Guests• Deliver and safely storage Guest luggage• Stay current and up to date with all hotel services as well as daily VIP requests and special events• Ensure orderliness and safety guidelines around the lobby and front door areas• Provide support to Management as required, in cases of emergency• Project a professional manner with an emphasis on hospitality and Guest service• Maintain a clean, healthy, and safety working area