Azeem Khatri Email & Phone Number

Cairns, Queensland, Australia

Brisbane City, Queensland, Australia

Brisbane City, Queensland, Australia

**Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.**Be competent and knowledgeable in all Hotel product and service offerings, and proactively promote and innovate to create sales opportunities.**Manage and monitor activities of all employees, ensuring adherence to our standards of excellence.**Ensure accurate and timely completion of night audit tasks.**Aid hotel leadership in the implementation and enforcement or financial processes and controls.**Provide hands-on operational assistance across the hotel as required.**Actively participate in the decision-making process for Front Desk operational matters.

Mackay, Queensland, Australia

• Greet guests upon arrival, check in/out and provide them with relative information for their stay.• Audit and balancing daily reports.• Complete the Credit Card reconciliation for the daily operation.• Respond to guest inquiries, concerns and complaints as needed.• Prepare guest bills for next-day checkouts and process reservation card.• Look to overall night operation and responsibility for Ibis Hotel Mackay in the absence of the General Manager act.

Mackay, Australia

• Though RMS Reservations Management System, able to operator the hotel Management .• Preparing night audit followed up with financial activities and arranging the afterhours late check in.• Overall responsibility for the Quest Hotel in the absence of the General Manager act.• Work with the General Manager to ensure the profitable operation of all departments.

Brisbane, Australia

* Be a part of American Chamber of Commerce in Australia (AmCham) organize workshops, seminars and conferences build up networking in Tourism Industry.* Build the lack of experience and qualified help to address issues in current market trends.* Attend events to analysis the market trends, issues and prepare a report for senior management.* Response to the email and phone calls, inquiry for the upcoming event in Tourism sector prepared by AmCham.

Brisbane, Queensland, Australia

* Worked as an Assistant Intern for six weeks, the position given to me was an assistant for my senior manager.* Handling with customer’s bookings towards their packages or walk in customers.* Look after the equipment’s make them unpack and pack during my work.* Dealing with customer’s payment, giving rule and safety instruction to customers.* Handling and giving suggestion for social media page.

Lahore, Punjab, Pakistan

* Stock and sales reconciliations turnovers.* Site visits to suppliers for purchasing the raw materials and inspecting accordingly. * Completing the payment process for suppliers and customers, transferring the transaction into company system.

Kuala Lumpur, Malaysia

* Process guest arrivals and departures including all necessary payments. * Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.* Answered inquiries pertaining to hotel services guest registration and travel directions. * Make recommendations regarding shopping, dining or entertainment. Recorded guest comments or complaints referring customers to managers as necessary.

Kuala Lumpur, Malaysia

* Worked as an internee, involved meeting general customer service demands and assisting with processing customer lay-bys* Provided customer service at registers, responded to all customer enquiries providing support and guidance as required.* Tour planning upon the customer request for the destination, design a tailor tour* Over their requirements and make arrangement such as Booking Hotel & Air ticket for customers.* Problem solving for customers: During the trip Customers usually face a problem would fix them.* Prepare sales involves and purchase vouchers.

Bachelor'S Of International Hotel & Tourism Managament., Tourism And Hotel Management, 5.5/7

Activities and Societies: Traveling around the world.

Diploma In Tourism And Event Managament, Tourism And Event Management, 3.81/4

Certificate Of Education (Gce), Ordinary Level, Business Administration And Management, General