• Responsible for the execution of projects beginning from Project kick off to handover/completion.• Conduct & execute weekly/monthly meetings with SEC/NG Managers of all the projects with SEC & other clients in order to anticipate future manpower needs which enables ample time to plan for those needs and to develop a recruitment strategy in advance.• Manages healthy relationships with key operations heads in SEC / NG. • Building long-standing trust relationship through effective partnership• Review all operational invoices and ensure they are submitted for payment to SEC/ NG on schedule.• Develop and execute negotiation strategies with SEC that minimize potential losses and benefit the organization’s financial performance.• Maintain and update Project records, changes, status reports, and other information• Responsible & primary POC for international partners for all sub-contracting Projects.• Recruitment & mobilization of required manpower based on Project requirement. • Recruiting & training project coordinators for each project.• Responsible for interviewing, selection and hiring, training new and existing employees, planning, assigning and directing work, discussing with employees performance appraisals, addressing employee performance and corrective action plans & employee motivation and rewards.• Forecast project requirements; prepare project wise budget, assigning budget for fuel, petty cash, safety equipment’s & miscellaneous expenses & executing it with regular audits & approvals.• Planning relocation of employees based on their contract completion period, Planning & controlling attrition level.Maintain and update Project records, changes, status reports, and other information

• Providing training to the new joiners, assign them work on daily basis, audit their work and give them feedback. • Worked on ATM disputes, any dispute relating to the debit card purchase or credit card purchases, contact customer & the merchant, investigate and solve the dispute in stipulated time. • Worked on Closure of Accounts. (Had to analyse the application and close the account appropriately and send a reply to the customer informing the same.)• Worked on Address change using KANA application.(Used to receive application for address change through internet banking application, had to make necessary checks and update the address change and send a reply)• Worked on Branch Address Change. (Used to receive application from branch, had to update the address and also call the customer if needed some more information.)• Worked on Stop cheque (used to receive details of the cheque to be stopped, had to make necessary checks and stop the cheque and send a reply to the customer informing the same.)Worked on Regualtion E, dealing with the ATM disputes. Also worked on Closure of Accounts. Accomplishments:- • Received Opt in for Growth Award given by HSBC Bank US for the best Customer Service across 3 GSC’s (GSC Hyderabad, GSC Bangalore GSC Colombo) for March, April and June.• Received Half Yearly Premier Performer Award given by HSBC Bank US for the Best Customer Service across 3 GSC’s (GSC Hyderabad, GSC Bangalore GSC Colombo) for the First Half of 2009.• Was a member of a team which was featured as Service Excellence Hero’s in TV US for December 2009 Edition• Received ‘Superstar’ award for the Month of April 2009 for Best Performance•