Maintain a formal billing and collection records for all Electricity revenue related activities.Ensure proper, error free and timely billing to consumers.Assists the general public with utility billing questions and provides appropriate information.Prepare collection status reports and provide detail reports of outstanding dues on monthly basis for recovery.

Answer calls professionally to provide information about products and services, update for order inquires. Recording details of complaints, for the concerned department and respond to customers on Live-Chat, Social Media, E-mail or Support Help-desk portal. Dealing with Walk-in Customers and ensure their satisfaction. Approaching potential customers through social media Platform to take new orders or build the company's social status for its services