Muhammad Azeem Email & Phone Number

Lahore, Pk

Responsibilities:•Created and optimized chat profiles, instructional designs, and account setups.•Became the primary point of contact for the Chat product across the entire company, ensuring consistency and excellence in chat profile builds.•Developed and maintained comprehensive profiles to enhance agent performance and customer satisfaction.Achievements:•Successfully transitioned from PRO Updates to Profile Builder, demonstrating adaptability and initiative.•Recognized for expertise and leadership in chat profile management, becoming the focal person for the Chat product.•Expanded skill set to include VR profile builds, ensuring high-quality and effective profile setups for both chat and VR platforms.

Responsibilities:•Updated instructions on business profiles to help agents manage incoming queries via chat and phone calls.•Kept business profiles up-to-date based on updates from emails and account managers.Achievements:•Successfully learned to analyze and update VR instructions without first-hand call experience, despite challenges faced by others transitioning from the chat department.•Quickly grasped and implemented innovative solutions to update instructions and profiles, meeting expectations and adhering to internal SOPs.

Responsibilities:•Answered web chats for various businesses and professionals.•Took messages, screened clients, booked appointments, and collected payments.•Provided business information and ensured client needs were met.Achievements:•Maintained 100% attendance.•Scheduled the highest number of paid consultations.•Consistently added value to chats and effectively qualified leads.•Promoted to the PRO Updates team due to exceptional performance and innovative thinking.

Lahore, Punjab, Pakistan

Digital Marketer specializing in content strategy, social media management, analytics, paid media, and customer success.Currently working as: "Digital Communications Strategist" for SKANS School of Accountancy.In my role, I oversee SKANS’s social media strategy, analytics, and student success for all the public accounts, including Facebook, Instagram, and LinkedIn.Aside from paid & social media, I also write articles, create content for our website and e-newsletter, and help oversee community-wide marketing campaigns.

Master Of Philosophy - Mphil, Educational Leadership And Administration, General

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General