Mohammed Moussa Email & Phone Number

Cairo, Egypt

 - Manage on-site support activities and ensure resources are properly allocated. - Monitor on-site support tickets and ensure timely escalation if needed. - Ensure compliance with global strategy and technical standards. - Oversee IT capabilities including Capacity Management, Service Level Management, and Performance Reporting. - Provide ERP system access, advice, and training to users. - Maintain accurate inventory and records of all hardware and software. - Assist the IT Manager in daily tasks and support business needs. - Configure and support visual devices for meetings (e.g., Video conference, Projectors). - Ensure IT requirements for legal, data protection, and PCI compliance. - Collaborate with team members for smooth system operations. - Maintain accurate technical documentation.

Cairo, Egypt

- Supporting employees in troubleshooting PCs problems.- Providing technical support to vital sectors in the company and to medical reps' laptops (software installation- database backup).- Troubleshooting problems by phone for remote users, trying to guide user to fix problems.- Installing drivers of devices that works on windows environment.- Performing backup for sensitive data of sales and registration database.- Performing Maintenance & recovery actions (when possible and/or needed) of the database on the main server and on the medical reps' laptops.- Coordinating and following up with the Maintenance Companies, and performing the daily administrative tasks.

Cairo

 Taught the syllabus of Science to primary and preparatory students Participated in the e-Government Project of registering students' and teachers' data Helped in evaluating students and valuing their grades in control room after both terms' exams

Bachelor Of Science Education - B.Sc. Education, Physics- Chemistry- Ict, Good

Activities and Societies: Practical Science in labs of Faculty of Science

93%, Basic Business Skills Acquisition (Bbsa), Excellent 93%

Activities and Societies: Introduced Project: Fishopedia Position in the project: Customer Service Manager- Developed Language.

High School Secondry, National Egyptian Secondry Education, 363 Out Of 400