Azeem Siddiqui Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

At Flynn Group of Companies, I tracked and resolved tickets using Zendesk and Jira, set up new laptops and desktops in Intune, and administered user accounts via Active Directory and Azure. I managed comprehensive onboarding and offboarding processes, resolved VPN and network issues, and used remote connectivity software for troubleshooting. Additionally, I investigated malware infections and ensured the proper functioning of malware detection services like CrowdStrike and Velociraptor. My proactive support significantly reduced technical support tickets and enhanced system security.

Toronto, Ontario, Canada

During my tenure at CMLS Financial Ltd., I resolved tickets through ConnectWise, conducted comprehensive imaging of devices with Acronis, and administered user accounts via Active Directory and Azure. I managed onboarding and offboarding processes, resolved VPN and network issues, and utilized Nagios and LabTech for system monitoring. I deployed software using SCCM and maintained hardware inventory with iTop tracking. My efforts in cybersecurity, using Sophos firewall and FortiMail email security, ensured robust protection and optimal system performance

Toronto, Ontario, Canada

At Sherbourne Health, I contributed to the migration from Lotus Notes to Office 365, upgraded systems from Windows 7 to 10, and configured Citrix XenDesktop VDI solutions. I managed Group Policy settings, user accounts on Linux CentOS, and deployed software using SCCM. I utilized Norton antivirus for system protection and analyzed system logs for suspicious activity. My work ensured a smooth transition and improved productivity across the organization.

Hamilton, Ontario

While at Alorica, I resolved software and hardware issues, managed Windows Servers using the iDRAC console, and deployed Windows 10 with PXE and SCCM. I provided network ticketing support for over 150 users, investigated phishing emails, and maintained Norton Antivirus on PCs. I created and resolved tickets through ServiceNow and managed client PCs and accounts with Active Directory. My proactive support minimized downtime and enhanced network security.

Mississauga, Canada

At Studenttimes Staffing Solutions, I provided end-user support, administered Hyper-V hypervisors, and managed user accounts with Active Directory. I configured Group Policy settings, analyzed system logs for suspicious activity, and used VirusTotal.com for malware detection. I utilized remote tools like TeamViewer for troubleshooting and issue resolution. My efforts ensured a secure and consistent network environment for all users.

Riyadh, Saudi Arabia

In my role at Samir Photographic Supplies, I supported RIS & PACS systems, performed imaging with Ghost software, and managed Windows Servers and VMware vSphere. I configured VLANs on Cisco switches, monitored endpoints with McAfee, and used SQL for database management. I managed the Fiber Channel SAN array and applied server patching using WSUS. My contributions optimized system performance and bolstered network security across multiple hospital sites.

Bell Mobility Mississauga, Ontario

At Bell Mobility, I facilitated seamless smartphone and tablet operations, troubleshooting WAN connectivity issues using NCMS and Google Earth. I installed and configured data devices, such as USB sticks and wireless hubs, and identified root causes of problems accurately. I ensured customer satisfaction through effective use of HEAT ticketing software. My technical expertise and prompt resolutions enhanced user experience and network reliability.

Ibm Canada 3600 Steeles Avenue Markham, Ontario

While at IBM Canada, I provided application and technical support, managed user accounts with Active Directory, and supported RSA SecurID tokens. I administered Windows Servers, accessing logs and configuring settings, and used Peregrine ticketing software to streamline issue resolution. I ensured secure multi-factor authentication and optimal performance of proprietary applications and systems. My proactive support ensured efficient operations and high user satisfaction.

Project Administration Diploma (Continue)

Activities and Societies: The Project Administration Diploma program is positioned an opportunity to this profession and will provide.

Infrastructure Analyst Diploma, Information Technology

Activities and Societies: NetSoft’s Infrastructure Analyst Program prepares students in administering, implementing and supporting.

Certificate, Cybersecurity

Understand the importance of cybersecurity practices and their impact for organizations. Identify common risks, threats.

Unified Communications Courses, Ip Telephony Certifications (Ccnp Voice, Ccna Routing & Switching, Ccna Voice, Ccda)

Cisco Certified Network Professional CCNP (Voice Over IP VOIP Technologies)

Post Graduate Diploma, Computer Science

M.Sc, Mathematics

Studied Applied Math, Pure Math, Computer Science and Statistics