Azeemuddin Shaik Email & Phone Number

Managing resources to meet daily delivery schedules.Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction. Providing guidance to subordinates on company goals and policy.Monitoring overall performance of services Monitoring staff to ensure the prompt resolution to all client queries. Building strong, lasting client relationships with clients. Delegating tasks and responsibilities to appropriate personnel. Spotting new client business opportunities. Educating and providing the career path to the team members within the current Process/ Organisation.Responsible for overall delivery of Process, SDM, Management, MACD, Project Co-ordinator.Monitoring and preparing the Staffing, utilization, productivity and performance dashboard to present the same to the Higher Management.Currently managing a team of 05 as Shift Lead.Liaison between the Operations Manager and the team members.Driving the organizational results by setting aspiring goals for the team.Determining training needs of employees & conducting suitable training programmed (Performance Improvement Plan) to enhance their skills leading to increased productivity.Encouraging and appreciating the team member even for a smallest achievement to keep the motivations levels and spirit high.

Hyderabad Area, India

Attending calls from customers with respect to the internet connectivity issues, slow speed, connected but unable to browse, internet frequent disconnection and error related issues.Remotely log in to the Customer’s computer and check connection frequency values and restart the base station in order to connect him to the network.Router configuration for new as well as existing customers for connectivity issuesSetting up Switches for the new customers if there are multiple end users. Handling L1 Calls and escalations when the issues are not resolved by the sub ordinates.Training new joinees and trainee team members with the product knowledge and training them with rebuttals.Co – ordination with various other departments within the company whenever required to provide solutions Handling team members, team queries in team leader’s absence.Manage weekly and monthly SLA reports.