Azeez Abdul Email & Phone Number

London, Gb

London, England, United Kingdom

• Delivered a presentation to senior management team on how different AI and ML learning tools can benefit the division and successfully implemented a transcribe tool for meetings and a chatbot to divert traffic from the shared events inbox.• Completed a 3-month Cybersecurity course and delivered a presentation to the Bank of England cybersecurity team• Optimized events admin process by implementing a detailed checklist system, setting realistic deadlines, and prioritizing high-impact tasks; successfully managed 20+ events monthly and processed 100+ room booking requests, increasing efficiency by 40%• Collaborated with internal teams (Catering, Audio Visual, Events Management) to execute 20+ high-level in-person, virtual and hybrid events for central banks and stakeholders • Maintained and updated CRM database daily ensuring accurate contact information for 100+ central bank representatives

• Responsible for keeping the employee records Database up to date and accurate requiring high levels of attention to detail to perform tasks.• Monitored an HR and recruitment inbox and made sure I responded to all queries in a timely and effective manner• Utilised excellent time management to coordinate training schedules and ensure new starter information is on the HR system in line with the payroll deadline.• Updated employee data onto the HR system in a timely manner to ensure accurate data is processed for payroll.

London, England, United Kingdom

Awarded Business Expert status due to delivering high-quality customer service and consistently achieving a customer satisfaction rating above 60%. This includes a greater level of responsibility and specialist administrative duties, acting as a key contact for business account customers, dealing with advanced and complex queries and providing support and advice for their account, processing faster payments and performing payment traces to track down missing payments. Efficiently working as part of a team to deliver a high-quality customer experience, delivering outcomes such as a 40% reduction of customer complaints as a result of implementing call history analysis and consistently exceeding targets including a target of 6 phone calls per hour. Maintain positive professional relationships across departments with colleagues and managers to ensure efficiency, using platforms such as Microsoft Teams and Outlook. Successfully collaborated with the IT team to reduce average customer waiting time to 2 minutes by providing a more user-friendly mobile banking service. Responsible for keeping the CRM Database up to date and accurate requiring high levels of attention to detail to perform tasks effectively.

London, England, United Kingdom

Successfully managed projects such as the organisation and facilitation of welcome fairs for over 200 students, effectively managing a tight budget of £3000 and working within time constraints. Collaborated positively with other departments, including the finance department to ensure accurate invoicing. Utilised excellent negotiation skills to secure representation at Union events from high profile companies and restaurants such as NHS Blood, Nando’s, Graduate Bureau, Pizza Hut & Celsus. Increased engagement on social media platforms such as Twitter and Facebook by 30% by creating engaging and captivating content and utilisation of relevant GIFs. This ensured promotional material I edited and published via these channels reached a wider audience with the aim of increasing student interaction with the Union and the events and activities provided. Efficiently executed administrative duties using software including Outlook, Excel and Google Docs.

• Updated and maintained stock file management database on a daily basis • Consistently reached weekly sales and email receipts targets • Provided world class customer service by meeting customer expectation and demands• Set up in store events/promotions and conducted post event analysis follow up

London, United Kingdom

• Developed good verbal and written communication skills by delivering excellent customer service by ensuring minimal waiting time and customers are served on time • Developed time management skills by managing multiple responsibilities and customer enquires in a fast-paced environment • Developed social and team player skills by communicating ideas and methods with team members and management to get tasks completed in an effective manner • Developed problem solving skills by resolving all customer enquiries and complaints • Developed good hygiene standards and commercial awareness by maintaining a high level of sanitation and cleanliness at all times to uphold the FSA hygiene rating• Developed commercial awareness skills by taking part in regular online customer service training schemes to further increase knowledge

London, United Kingdom

• Developed problem solving skills by resolving all customer enquiries and complaints • developed interpersonal and communication skills by helping set up catering events and worked as part of a team to provide world class service • Developed social and team player skills by communicating ideas and methods with team members and management to get tasks completed in an effective manner • Proactively cleared finished drinks and cutlery, maintaining the appearance of the venue at all times• Provided excellent customer experience for guests

London, United Kingdom

• Answering customer queries face-to-face and maintaining an exceptional level of customer service on the shop floor• Proactively restocking and tidying shelves to maintain a tidy store appearance • Organising the stockroom, moving cages and lifting heavy objects• Serving customers at the till, processing cash and card payments, and appropriately requesting ID whilst serving cigarettes and alcohol

London, United Kingdom

• Acting as the face of the company by delivering exceptional customer service to consumers on the shop floor• Proactively replenishing the shop floor• Processed customer payments at the till both via cash and card

Ba (Hons) Media Communications, Communication And Media Studies, 2.1

Activities and Societies: . Dissertation: “How illegal streaming has an effect on the premier league” Performed quantitative.

Btec Level 3 Business, Business, Ddm

Gcse, English Language, English Literature, Maths, Science, Media, A-C