Ibrahim Azeez Email & Phone Number

Doha, Qa

Zone 46, Doha, Qatar

Here, I perform the following duties:• Setting up new hardware, including computers, printers, routers, and other devices.• Installing and configuring hardware upgrades to improve system performance.• Diagnosing and fixing hardware issues such as malfunctioning computers, printers, or peripherals.• Installing and configuring software applications on workstations and servers.• Resolving software-related issues, including system crashes, software conflicts, and application errors.• Setting up and configuring network equipment like routers, switches, and firewalls.• Managing user accounts, permissions, and ensuring secure access to systems and data.• Collaborating with other IT professionals, such as network engineers and system administrators, to ensure the smooth operation of IT infrastructure.• Keeping track of all IT assets, including hardware, software licenses, and warranties.

Lagos, Lagos State, Nigeria

Here, I perform the following duties:• Provide technical assistance to customer facing issues related to Microsoft 365 product• Analyze and diagnose complex technical issues reported by customers• Perform in-depth technical troubleshooting to identify and resolve issues with Microsoft 365 application• Maintaining a deep understanding of Microsoft 365 service, feature, update and integrations.• Provide remote support to customer to customers using various communication channels, such as phone, email, chat, and remote desktop tools.• Handle escalated technical issues by collaborating with higher-level support teams or engineers with the organization• Educate customer about best practices, security measures, and effective use of Microsoft 365 application• Ensure that customer interactions and solutions provided adhere to security protocols compliance standards, and privacy regulations, safeguarding customer data and privacy.• Gather feedback from customer interactions and communicate valuable insights to the product development and engineering teams• We attend to client both individual and Online• Provide support for device management. MDM features such as Azure AD joined, Azure AD registered, Hybrid Azure AD joined, iPhone, iPad, android, iOS, Mac, windows, Intune, SSO.• Knowledge and implementation of IAM: Multifactor Authentication, Conditional Access Policies, Identity protection, intrusion prevention, detection, and remediation.• Experienced in supporting clients in Migrating on-premises object to the cloud using AD connect, password write back feature in AAD.• Possess good knowledge of access protocols such as (OAuth, OpenID connect, SAML, WS-Fed),• Provide support for App Integration (App registration/Enterprise app)• Provide support for office 365 and Microsoft 365 product (SharePoint, Outlook, and Teams).

Lagos, Nigeria

Here, I performed the following duties:● Installing, configuring, and maintaining software and hardware components of computer and networksystems.● Diagnosing and troubleshooting software and hardware issues.● Repairing and replacing damaged computer and network components.● Ensuring the security of client and server computers by installing and upgrading antivirus and firewallsoftware.● Supporting people whenever they encounter challenges with computers and network devices.● Maintaining and updating technical documentation regularly.● Testing new hardware and software before full-scale installation.• Ensure that all software and firmware related to CCTV systems and control cabinets are up to date. Schedule updates during maintenance windows to minimize disruption.• Monitor and maintain appropriate temperature and humidity levels within the enclosure to prevent overheating or moisture damage. This includes checking for proper functioning of cooling fans, heaters, and dehumidifiers.• Regularly inspect and organize cabling to ensure connections are secure, free from wear, and neatly arranged to prevent tangling or accidental disconnections.• Installation of CCTV, network devices and maintaining the devices. • Replace or repair defective components such as power supplies, switches, routers, or other hardware within the control cabinet. Ensure that all replacements meet the required specifications.• Respond swiftly to any CCTV system failures or malfunctions, prioritizing critical incidents to restore full functionality as quickly as possible.• Record all corrective maintenance activities, including details of the issues encountered, steps taken to resolve them, and any components replaced. Maintain accurate records for future reference.• Utilize monitoring tools to keep track of the status and performance of CCTV systems. Identify and address any irregularities before they escalate into significant issues.

Lagos, Nigeria

Duties and responsibilies:● Involved in the operational strategy of the company. ● Assisted in the management of database. ● Provided solutions to a range of IT problems as allocated by the Managing Director of the company. ● Involvement in data input for the company. ● building, maintaining, and monitoring of client website and software ● Assist my Information Technology Manager to Creating software.● Documentation of day-to-day activities for the company.● Assist in installing Database for Client● Perform regular software updates, patches, and hardware upgrades to ensure systems are up-to-date and secure● Provide training and guidance to users on best practices for using IT systems and software. Conduct workshops or one-on-one sessions as needed.● Assist in the investigation and resolution of security incidents. Work with security teams to contain breaches and mitigate risks.● Work closely with other IT team members, including network administrators, system administrators, and developers, to provide comprehensive IT support.

Nigeria

*Gathering and evaluating user requirements, in collaboration with product managers and engineers*Illustrating design ideas using storyboards, process flows and sitemaps*Designing graphic user interface elements, like menus, tabs and widgets

Ilorin, Kwara, Nigeria

Here, I performed the following duties.● Involved in the operational strategy of the company.● Assisted in the management of database.● Provided solutions to a range of IT problems as allocated by the Managing Director of the company.● Involvement in data input for the company.● Documentation of day-to-day activities for the company.● Perform regular software updates, patches, and hardware upgrades to ensure systems are up-to-date and secure