Azeez Rotimi Arigbabuwo Email & Phone Number

United States

New York, United States

* Manage operational infrastructure such as VPN setups, Google Suite accounts, 1Password, and access provisioning through Okta and JIRA for ticket management.* Proactively handling escalations, and responding to issues in JIRA and product enhancement requests.* Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers.*Collaborating with other internal teams globally and staying in touch until the issue is resolved.* Communicate clear and concise answers to complex technical questions.* Decrease the level of basic escalations from frontline teams.* Optimize escalation processes to increase the quality and efficiency of operations.* Orchestrated technical onboarding and offboarding processes, facilitating seamless account setup, managing hardware inventories, and troubleshooting issues; resulting in a 40% reduction in onboarding time and improved staff productivity.* Working with the product and operations teams to drive high-impact improvements.* Resolved 200+ IT support tickets per week, troubleshooting equipment, software, and mobile device issues; achieved 95% customer satisfaction and reduced average resolution time by 30%.* Creating data-driven recommendations by accessing, analyzing, and synthesizing large data sets.* Implemented endpoint management system for staff devices, enhancing security measures and reducing vulnerability exposure by 40%, resulting in safeguarding sensitive company data.* General technical support to staff that includes website-related troubleshooting.

San Francisco, California, United States

* L1/L2 support environments* Incident management tools (Jira, Zendesk, Capterra, etc.)* Interacting with customers across geographies* Advanced working knowledge of operating systems, LINUX, SQL, and database query and procedures* Data extraction, sorting, and presentation.* Experience in monitoring tools.* Resolve technical and non-technical issues through diligent analysis, reproduction, and troubleshooting.* Document procedures and processes and identify frequently asked questions.* Work with the engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions.* Respond promptly to customer inquiries* Work closely with internal teams (OPS, R&D, Account executives, and Customer Success) to develop product enhancements.* Participate in presentations and technical escalations with customer and partner stakeholders.* Interact directly with customers to understand problem areas or improvement aspects and implement solutions through products, processes, and systems.

San Francisco, California.

- Mentored junior web developers, providing technical support through code reviews.- Proposed improvements to code organization to improve code quality and overall performance.- Provided advice and tips on how to maintain motivation to maintain longevity in the program.

Lagos, Nigeria

- Improve customer service experience, create engaged customers and facilitate organic growth- Take ownership of customer's issues and follow problems through to resolution and call to action- Set a clear mission and deploy strategies focused towards that mission- Keep accurate records and document customer service actions and discussions- Analyse statistics and compile accurate reports- Keep ahead of the industry's developments and apply best practices to areas of improvement- Control resources and utilise assets to achieve qualitative and quantitative targets- Maintain an orderly workflow according to priorities

Ond, Mechanical Engineering, 3.2Gpa

Made my two years Ordinary National Diploma (OND), In the Mechanical Engineering field, with a 3.2 GPA

Software Development, Full-Stack Developer, Full Stack Developer

Activities and Societies: Mentoring, Teamwork, Team-Lead, Pair-programming, Collaborative learning, Problem Solving, Code Reviews, Remote.