Assisted clients to deploy, manage and troubleshoot end user computing virtualization environments with strong understanding of VMware Horizon, vCenter Servers, ESXis, NSX, vMotion, vSAN, Load Balancers and Firewalls.Utilized expertise in App Volumes, DEM, MFA, SSO, SAML and cloud architectures to deliver technical solutions and extra mile support to clients.Assisted in deployment of complex on premises, cloud and hybrid environments while implementing core components such as DNS, DHCP, SSL, Active Directory and Hybrid AD along with customized deliverables using scripting for Windows, Linux and MacOS users.Reduced support ticket resolution time by 20% by effectively communicating complex technical solutions and creating detailed documentation, leading to improved efficiency and productivity.Improved customer satisfaction by 35% in the NASA support region (America time zones) through quick response times and effective first-contact issue resolution, resulting in increased customer loyalty and positive reviews.Worked in collaboration with the product engineering teams to expedite bug resolutions and feature requests.

Gained experienced of enterprise clients collaboration during all stages from pre-sales to deployment.Learned personalization of marketing strategies for diverse prospective clients.Delivering various product demonstrations to clients during critical pre-sale stages.

Assisted in technical operations during post-sales and onboarding of clientsSuggested technical amendments in processes to cater to a vast diversity in client requirements.Implemented integrations and reforms to current technical deployments to improve customer experience and ensuremaximum lead generation.

Assisted with complete CRM integration to incorporate various stages from lead generation to conversion.Optimized the sales process by laying efficient and well documented processes for sales staff.Ensured appropriate and comprehensive reporting of data to the management by designing multiple reports and charts from CRM data to depict efficiency of sales staff.