Monitor network, systems and application status and investigate the issues related to the network infrastructure, hardware and applications. Initial diagnosis of all faults using the trouble-shooting tools and monitoring systems. Monitoring network and hardware devices using Solarwind(Orion) Using Site 24/7 for all external links status and outages Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution. Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues. Coordinating with the Team Lead and other IT Management to ensure the cases are resolved escalated to the relevant support members for a quick resolution Checking and verifying hostmonitor availability time to time. Participation in the 24/7 shift rota.

• Providing software/hardware support for 3 Servers, 65 desktops and over 20 laptops in management office of Lamcy Plaza and Arabian Center • Installation and troubleshooting of all major operating systems• POS (Point Of sale) Machine installation, configuration and troubleshooting and hardware/software repair. • ERP Applications configurations and troubleshooting ex: Navision MS dynamics• Daily monitoring of Event logs & performance logs of Windows 2003 Server and reporting major issues.• Checking leased line link .• Procurement and ISP handling issues.• Checking mail connectivity. • Data backup using the nt backup utility• Installation, configurations and troubleshooting of Cisco IP phone.• Server disk space and also checks whether the NT back up is properly working • Installation and troubleshooting of Windows 2008 server, Windows 10, Windows 7 & Win Xp. • Installation and configuration of antivirus Server and Clients.• Installation of Applications like Microsoft Office 2016, 2013, 2010. Adobe Reader, WinZip and various software’s.• Installing and troubleshooting Network printers through print server.• SharePoint basic knowledge and trouble shooting.• Mime cast support for MS Outlook for Cloud server.• Support and Troubleshooting skill for Microsoft dynamic Navision software.• Installation and configuration of various applications Software’s.• Experience in structure cabling, termination, crimping, and patch cable.• Experience in assigned and completion of ticketing system on timely manner.• Managing PABX system and troubleshooting along with keeping up to date system with help of vendor support.• Management, Telephone, Email, Reports, Other Organized etiquette.• Helping the tenants (Shops and ATM’s) for the installation of various Etisalat services

Worked for Productive solutions Process formely DBO2 pipeline.• Meeting customers On site/end user and handling & prioritizing problems. • Installing and configuring computer systems using different build technologies. • Perform routine backups & archival of files to assist with disaster recovery. • Escalating and identify any critical issues. • Analysing user support statistics/data and recommending appropriate measures. • Answering incoming calls from clients, processing emails and logging calls. • Following procedures/checklists and updating support documentation. • Working with Windows servers & applications within a mixed OS environmentHardware and Networking Expertise • Diagnosing and troubleshooting hardware and related software problems.• Assembling, installing and troubleshooting computer systems as per requirement.• Educate users with different Computers and Components. • Configured systems and install/update systems and applications software • Install, Configure and troubleshoot internet connections • Connecting computers to wired and wireless local Area network • Tested new systems to ensure that they are in working order • Removing viruses from infected Machines.