We provide customized solutions in Corporate Education, Mentoring, Coaching and Management Consulting. 60+ corporate clients90+ coachees and mentees2000+ training hours delivered7000+ traineesAreas of expertise: Leadership, Time Management, Conflict Management, Communication, Public Speaking, Consultive SalesCheck our website at www.azeredocosta.com

OpenTech provides softwares and services for road logistics to carriers and shipping companies. We work hard to be a reference in losses reduction, providing tech solutions and specialized field teams to act preventively managing risks and logistics. Responsible for Human Resources, Software Engineering, IT Infrastructure and Customer Support● Redesign of HR team to focus on people development and culture management● Design of people performance appraisal practices and… Show more OpenTech provides softwares and services for road logistics to carriers and shipping companies. We work hard to be a reference in losses reduction, providing tech solutions and specialized field teams to act preventively managing risks and logistics. Responsible for Human Resources, Software Engineering, IT Infrastructure and Customer Support● Redesign of HR team to focus on people development and culture management● Design of people performance appraisal practices and process● Setup of the Process Management team to support business areas on processes design and redesign● Redesign of customer and user support processes with focus on agility, precision and roles definition● Mentor of managers of all hierarquical levelsKnow more about Opentech at www.opentechgr.com.br Show less

Wipro BPO Solutions is a leading provider of Business Process Outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. Services are provided from delivery centers in the North America, Central and Eastern Europe, India, China and Latin America.Responsible for the operation and optimization of outsourced processes of AbInbev. Procurement-to-Pay, Payroll, Taxes, Reports Cell, Collections and Business Helpdesk processes are operated to clients… Show more Wipro BPO Solutions is a leading provider of Business Process Outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. Services are provided from delivery centers in the North America, Central and Eastern Europe, India, China and Latin America.Responsible for the operation and optimization of outsourced processes of AbInbev. Procurement-to-Pay, Payroll, Taxes, Reports Cell, Collections and Business Helpdesk processes are operated to clients located in Latin and North America.Managing over 130 employees, main duties include process operation management, SLA attendance monitoring, service contract revisions and executive reporting.Sucessfully implemented and enhanced people management practices such as a Sucession Plan, On-The-Job Training, and Team Leaders Job Rotation.Visit Wipro's website at www.wipro.com Show less

Bematech is Brazil's commercial automation leading company, delivering hardware, software, services and training to increase the efficiency in retail stores. With a strong presence all over Brazil, Bematech is strenghtening its presence worldwide through offices on USA, Germany, Argentina and Taiwan.Project Manager on the QPR system implementation (www.qpr.com). Responsible for the startup of the Business Process Management Office operation, including BP Notation definition, operation… Show more Bematech is Brazil's commercial automation leading company, delivering hardware, software, services and training to increase the efficiency in retail stores. With a strong presence all over Brazil, Bematech is strenghtening its presence worldwide through offices on USA, Germany, Argentina and Taiwan.Project Manager on the QPR system implementation (www.qpr.com). Responsible for the startup of the Business Process Management Office operation, including BP Notation definition, operation processes and procedures implementation, process design and redesign projects management.Check Bematech's website: www.bematech.com Show less

The Corporate University is a business unit responsible for both employees development and Bematech's retailers and technical assistants training.On this flashing passage through Bematech University I coordinated a 9-member team and was responsible for developing new e-learning supliers that brought 60% cost reduction in new training developed. I also incorporated the customer's training activities of an aquired company.Main duties included training processes design and… Show more The Corporate University is a business unit responsible for both employees development and Bematech's retailers and technical assistants training.On this flashing passage through Bematech University I coordinated a 9-member team and was responsible for developing new e-learning supliers that brought 60% cost reduction in new training developed. I also incorporated the customer's training activities of an aquired company.Main duties included training processes design and monitoring, projects coordination, vendors negotiation, and relationship with universities.Check the website: www.universidadebematech.com.br Show less

As a team member on the Oracle EBS R12 implementation project, I acted as the project's HR delivering: coordination of processes change management activities, project's communication to the organizatrion, teambuilding, coaching, wages analysis, new team members recruiting & selection and providing both presential and online training to ERP's end-users.Formerly, I attended the Sales&Marketing and Corporate Issues areas in human resources practices as: spreading HR policies and processes,… Show more As a team member on the Oracle EBS R12 implementation project, I acted as the project's HR delivering: coordination of processes change management activities, project's communication to the organizatrion, teambuilding, coaching, wages analysis, new team members recruiting & selection and providing both presential and online training to ERP's end-users.Formerly, I attended the Sales&Marketing and Corporate Issues areas in human resources practices as: spreading HR policies and processes, recruitment & selection, training needs assessment, coaching, wages & benefits, performance evaluation and organizational climate. Visit Bematech's website at www.bematech.com.br Show less

Termotecnica is brazilian's leading company in EPS (expandable polystyrene, also known as styrofoam) transformation. Producing a wide range of EPS products, Termotecnica is present in different markets such as packaging and construction.On Termotecnica I was responsible for Training & Development processes such as training needs assessment, training results evaluation and broader projects like the Trainees Program.Visit Termotecnica's website at www.termotecnica.ind.br

WEG is one of the world's leading company in industrial equipment manufacturing, and considered the world leader on the low-tension electric motors industry. Its solutions includes: power generators and transformers, soft-starters and PLC, switches, and industrial painting. As a Training Analyst I coordinated training projects and programs, and also acted as a trainer to several internal areas. I coordinated the Trainees program, ensuring that the training schedule was fullfilled… Show more WEG is one of the world's leading company in industrial equipment manufacturing, and considered the world leader on the low-tension electric motors industry. Its solutions includes: power generators and transformers, soft-starters and PLC, switches, and industrial painting. As a Training Analyst I coordinated training projects and programs, and also acted as a trainer to several internal areas. I coordinated the Trainees program, ensuring that the training schedule was fullfilled, providing resources the training events needed, and coaching the trainees individually and in groups sessions. Another major achievement was the implementation of an on-the-job training program on the Electric Motors and Transformers divisions. From 2002 to 2005 I acted also as the Training Sector's QCC (Quality Control Circle) Team Leader.Visit WEG's website at www.weg.net Show less

Intense training program, that covered all WEG's business units, behavioural development, technical and on-the-job training.

On this internship I collaborated on a study team about Skills & Competences Wages. Also reviewd all Training Sector's procedures and processes, giving me knowledge about quality systems and process aproach.