Azfar Arshad Email & Phone Number

Islamabad

Islamabad

This role has given Azfar the responsibility of managing major accounts of services business in Pakistan and Sri Lanka. Developed relationship with C-level management of customers including Telecos, Banking and Government Sector in Pakistan and Sri Lanka. Not only retained the business but worked on optimizing the numbers by working closely with the customers and their requirements.Key Responsibilities including but not limited to Relationship management, client retention, contract renewals, target achievement, forecasting, incremental revenues, Tenders, RFQs.

Islamabad

Azfar Arshad as Key Accounts ManagerMaintained in depth professional relationship with all clients along with accomplishing the following:Product Development: Identified the needs in supply chain management, discussed the solution, and facilitated the feasibility in coordination with the concerned department. Prepared SLAs and KPIs to achieve the SLAs. This lead to the development of a new product.Practical Example: Developed a service for Mobile Financial Services (MFS) department of a major telecommunication company.Business Enhancement: Provided convenient solutions to existing customers that enhanced the revenues.Practical Example: Provided another solution to a major Internet Service provider by convincing them of it's benefits.Retention: Maintained a strong professional relationship with senior management of clients, identified issues and converted them into viable business opportunitiesPractical Example: Designed a customized service that solved the problem of a government institute.Competitive Intelligence: Kept update with the strategies and solutions provided by competition.Compliance: Ensured the delivery of services as per the SLAs and KPIs through operations team and collectively exceeded customer's expectations.Negotiations: Negotiated and revised the rates of products / services offered to existing clients.Tender Submission / RFP / RFQ: Participated in Tenders for my clients.

Key responsibilities: New Client Acquisition, Key Accounts Management, Pricing Negotiation, Sales Forecasting, Product Forecasting, Business Enhancement, Product Development, Business Development and Project Management.Manage existing Corporate Customers and Key accounts• Conduct extensive market research to identify business trends and ultimately to close business deals• Enhance the business from current clients• Develop a product/service as per the need of the customer• Analyze the economic conditions, surrounding business activities such as industry trends and competition• Develop relationship with existing clientele to encourage the use of all TCS products and services• Develop territory plans to achieve sales objectives• Collaboration with other departments like Operations, CS, DP and Accounts to resolve customer’s queries and complaints• Networking with other business people; establishing a support group

Islamabad

• Quality Assurance and Compliance of Operations activities with the Service Level Agreements (SLAs).• Technical Warehousing and Trade Warehousing. Monitoring Operations of the Warehouses and achieving KPIs• Major customers: PMCL (Mobilink), Telenor, Warid, Alcatel, Ufone.• Technical Transportation, communication with the customer and the vendors. Relationship building. Transportation Planning.• Retail Distribution• Nation wide team management, followups.• Cost optimization. Negotiation with vendors.• Minimizing the total cost of the logistics cycle, from order submission to product delivery while providing excellent customer service.• Analyzing the effectiveness of the contracts with the customers, identifying loopholes and suggestions for improvement. • Monitoring and analyzing Space Utilizatiion and Dashboard reports.• Monitoring daily activity reports for the operation staff to analyze effectiveness.• Monitoring the skills of the operation staff by maintaining a talent pool sheet vetted by the management. And suggest needs like appreciation, counselling, training etc.

• To be deputed in every department of TCS (private) Limited Pakistan, to learn the processes.• Working in departments was to gain perspective including, Sales, Customer services, Fleet, Logistics, Retail, Purchasing, Accounts, Administrative and Human Resource departments.• Coming up with Cost reducing suggestions and Process improvements by bringing innovation. • To have complete understanding of the reporting relationships between and within the departments.• To understand overall organization’s working.• Making a detailed report of the tasks and assignments done during the deputation in a department.• Identifying the strengths and weaknesses of the department.• Presenting the ideas and suggestions to the regional/head office's team. • Developing and enhancing the skills required in the future by in-house training and personal development sessions.• Work with managers to plan and direct the work of the organization.• Evaluate work output.• Communicate and deal with customers.• Attend lectures, watch guest speakers, and suggest potential projects.• Attend periodic evaluations of departments’ performance• Achieve a passing score in all areas of the management training program in order to continue in the program.• Participate with management in interviewing, hiring, and training employees.• Use company reports to analyze sales, gross profit and inventory activity.• Identify trends and recommends proactive or remedial action to manage business situations.

• Building new Relationships in the market within the defined area and bringing NTB Accounts. • Maintaining relationships with existing customers. • Achieving the assigned target monthly.• Market visits, monthly pipeline sheets.• Maintaining daily calls' list - cold calls + followup calls.• Helping the operations staff to fasten the process of account opening to facilitate the customers.

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Captain of Table Tennis's Team.

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Sports Secretary of the Business School. Captain of Table Tennis's team, 2009-2012.