Azhaki M Email & Phone Number

As a results-driven professional with experience in client services, quality evaluation, and human resources, I bring a unique blend of expertise in managing client relationships, optimizing processes, and driving quality improvements. Currently, as a Client Service Executive at Vibrand 360 Advertising LLC in Dubai, I act as the main client liaison, managing end-to-end project lifecycles and ensuring alignment with client objectives through strategic communication and collaborative project management. My role involves overseeing cross-functional teams, developing campaign strategies, analyzing performance data, and engaging in business development, all aimed at delivering exceptional value and fostering lasting client relationships.Previously, as a Senior Quality Evaluator at Concentrix Daksh Services for HSBC UK, I played a key role in enhancing customer satisfaction and ensuring compliance with rigorous quality standards. My responsibilities included conducting quality audits, training staff to bridge procedural knowledge gaps, and collaborating on risk and compliance audits to uphold service excellence. With a focus on data-driven insights, I consistently worked to improve Net Promoter Scores (NPS) and drive performance outcomes aligned with client expectations.In earlier HR and recruitment roles, I gained valuable experience in sourcing and onboarding talent, supporting both international and domestic staffing needs. My expertise in talent acquisition has honed my skills in identifying high-potential candidates and building effective recruitment pipelines.I am passionate about continuous improvement, team development, and delivering quality outcomes that exceed client expectations. Connect with me to discuss opportunities in client management, quality assurance, or talent acquisition.