Oversee operations, sales, business development, and marketing, while leading a team with a strong emphasis on Safety in Lifting and Rigging Products, along with managing warehouse and logistics for both land and sea. Responsible for supervising the Malaysia, South East Asia, and America markets.Account Management & Business Development: Manage and expand existing accounts, while identifying and pursuing new business opportunities.Factory Management: Lead production, quality control, and logistics, streamlining workflows to enhance productivity, reduce lead times, and ensure adherence to safety standards and regulations.Sales & Marketing: Develop and implement sales strategies, build client relationships, and conduct market and competitor research to drive revenue growth. Create marketing materials, including pricing strategies, catalogs, and trade show content.Product Development: Serve as a consultant for Safety in Lifting and Rigging Products, promoting current product lines and launching new ones, such as body harnesses and rigging equipment. Develop new product ranges and packaging for export markets.Project Management: Manage project development from the initial concept to final manufacturing.Strategic Planning: Formulate strategies and techniques to achieve sales targets.Quotation & Pricing: Prepare product quotations and pricing, subject to approval from the Company Director.Customer Inquiry Management: Address customer inquiries and provide relevant data and information.Department Liaison: Coordinate with departments including Quality, Production, Process, Purchasing, and Engineering to meet stakeholder requirements.Margin Accountability: Track and manage profit margins per item and customer.Customer Relationship Management: Foster and maintain strong relationships with customers, acting as the primary communication contact for stakeholders

Promoted to a managerial role where my responsibilities encompass overseeing business development, sales & marketing, project management activities, and leading a team focused on training programs, consultation services, and asset management. Actively engaged in leading new & existing staff members to ensure the continuity of business operations & proactively explore new business opportunities across global and local markets, including Arab Saudi, Korea, Indonesia, Japan, Vietnam, Bangladesh, India, and Malaysia, yielding consistent double-digit revenue growth.Key Achievements & Responsibilities:Business Development: Established rapport with potential clients by Initiated new marketing approaches, securing meetings and new clients, contributing to revenue diversification.Global Market Expansion: Identified and pursued lucrative international business opportunities, elevating market presence Strategic Leadership: Successfully promoted and maintained the seamless operation of project management, sales, and marketing, ensuring alignment with organizational goals and objectives.Customer Relationship Management: Enhanced the value of existing customers while attracting new ones through personalized service and tailored solutions.Strategic Planning: Led planning efforts, defining objectives, evaluating outcomes, and making data-driven decisions for business success.Team Leadership: Inspired and guided cross-functional teams toward achieving related results, fostering a culture of collaboration and continuous improvement.Sales & Market Research: Identify untapped opportunities, enabling the development of effective business strategies.Proposal Development: Crafted compelling quotes and proposals for clients, effectively communicating the value proposition to secure new business relationships.

Accomplished assistant manager with a strong track record of collaborating closely with cross-functional teams to deliver tailored solutions to clients across various domains, including short courses, training, consultation, and asset management. Proficient in project management, resource allocation, budgeting, and transparent stakeholder communication to ensure efficient service delivery. Known for fostering robust relationships with key accounts such as the Telekom Malaysia (TM), Jabatan Perkhidmatan Awam (JPA), Ministry of Foreign Affairs of Malaysia (MFA), Asian Banking School (ABS), Pintas Utama Sdn BHd (PUSB Group) and other esteemed entities.Key Achievements and Responsibilities:Program Management: Orchestrated and monitored program progress, ensuring seamless project coordination and timely delivery.Supply Chain Coordination: Oversaw supply chain operations, enhancing service quality and client satisfaction.Customer Satisfaction: Demonstrated a deep understanding of customer satisfaction and consistently met or exceeded customer expectations through effective service delivery.Operations Planning: Strategically planned and prioritized operations to maximize performance and minimize delays, contributing to operational efficiency and cost-effectiveness.Purchasing Expertise: Advised internal and external stakeholders on purchasing terms and conditions, effectively managing daily operational purchasing needs, including planning, issuing, and following up on purchase orders and delivery schedules.Business Development & Marketing Strategy: Promoted and developed suitable products, services, and facilities to clients and the market. Executed immediate and long-term marketing activities and strategies to enhance brand visibility and drive revenue growth.

Responsible for spearheading the design and leadership of a team comprising solution consultants, delivery, and operation experts. Oversee vital aspects such as manpower planning, providing advisory services on Information Technology, expediting the seamless receipt and shipment of goods, and well-organized storage practices. Designed a just-in-time delivery concept benefiting clients AEON CO. (M) BHD and Proton Malaysia.Key Achievements & Responsibilities:Logistics Optimization: Implemented logistics IT systems for streamlined operations and cost efficiency.Inventory Management: Oversaw orders and stocking to meet production and customer demands promptly.Strategic Planning Liaison: Facilitated alignment with organizational goals in operations and strategic planning.Customer-Centric Shipment Planning: Strategically planned and tracked product shipments, ensuring timely delivery.Stakeholder Communication: Cultivated profitable deals and satisfaction through effective communication.Inventory Oversight: Maintained precise warehouse records, ensuring accuracy in inventory management.Warehouse Security: Implemented and monitored security procedures and protocols to safeguard warehouse operations and contents, ensuring the safety of assets.IT Support: Provided comprehensive support for in-house computer software and hardware systems, resolving technical issues and ensuring seamless operations.Systems Improvement: Identified opportunities for new systems, leading systems analysis, design, and construction to enhance operational effectiveness.Reporting Expertise: Prepared accurate reports for upper management, including monthly/weekly performance reports, inventory reports, and monitoring cart rack collections, contributing to the development of management reporting systems (MRS).Lorry Management: Oversaw lorry management functions, including weekly planning, forecasting, and implementation of SOPs, ensuring smooth and efficient operations.

Experienced technical support professional with a demonstrated ability to handle complex technical and connectivity issues at customer touchpoints. Proficient in troubleshooting and resolving customer concerns through inbound calls, and adept at escalating cases to the appropriate levels when necessary. Skilled in maintaining accurate records in customer management systems, facilitating efficient follow-up by any agent. Committed to providing comprehensive support, performing administration tasks, and contributing to team success through collaboration and effective communication.Key Achievements and Responsibilities:Technical Issue Resolution: Proficiently handled technical and connectivity issues at customer touchpoints, offering effective solutions through inbound calls, ensuring customer satisfaction.Troubleshooting Expertise: Conducted troubleshooting steps before escalating cases to higher levels, demonstrating sound technical knowledge and problem-solving skills.Accurate Documentation: Logged investigation outcomes accurately in the customer management system, ensuring that notes were comprehensive and actionable for follow-up agents.Administrative Support: Completed various administration tasks as required by the Team Leader, contributing to the smooth operation of the team.Team Collaboration: Provided support to other team members and the Team Leader as needed, fostering a collaborative environment and participating actively in regular team meetings.Escalation Handling: Efficiently identified and handover calls/cases that required escalation to Team Leaders, ensuring prompt resolution and customer satisfaction.