Azhar Khan Email & Phone Number

Washington DC-Baltimore Area

Washington DC-Baltimore Area

Managed data discovery: led data discovery sessions with clients to include operational, technical, and business stakeholders; led process and systems scoping, identified user applications and data repositories; managed documentation efforts including requirements and validation to meet performance targets and inputs for intelligence algorithms.

Washington DC

Islamabad, Pakistan

• Responsibilities:
• Led a team of 4 (product expert, UX specialist, growth marketer, and channel growth specialist) to double the customer growth.
• Developed product roadmap according to the voice of customer (VOC) & customer sales journey for product profitability & growth targets.
• Analyzed and interpreted existing customer usage data to present growth strategy recommendations to C-level management.
• Developed digital analytics for all digital and GSM (Global System for Mobile) aspects of the channel: customer profiling, segmentation analysis, and stitching of data from various sources. Presented growth strategy &.
• Increased digital sales of the GSM tangible and intangible products through both My Telenor App & Telenor Web Store by 31% and 15% respectively by optimizing product digital sales funnel and introducing loyalty program.

Islamabad, Pakistan / Oslo, Norway

• Responsibilities:
• Led a team of 3 and launched various customer offers using data analysis on large data sets (42 million customer base) for targeted destinations increasing daily calls by 25% and increasing customer engagement from 30%.
• Maintained business gross margin over 20% ($20 Mil P&L) while offering the most competitive pricing in the industry.
• Led cross-functional team to launch the A2P (Application to Person) SMS segment, bringing $5 million incremental yearly revenue.
• Developed and managed end-to-end product journey: segment strategy, product road maps, below-the-line marketing campaigns, product pricing, value proposition, sale targets, marketing, promotion strategy, and customer.
• Developed various BTL (Below the line) campaigns for customer retention and managing churn. Explored growth opportunities to increase customer engagement and make Telenor customers' preferred choice for making.

Islamabad

• Responsibility:
• Segment management with P&L responsibility.
• Segment strategy, product road maps, value propositions and campaigns, customer acquisition, pricing, new product development, promotions & roll outs, customer experience management
• IDD: End to end product development, from conception to business modelling and implementation across cross functional teams. New products, promotions & bundle offers via BTL Campaigns for Prepaid/Postpaid segment
• Successful launch of International voice bundle covering 24 destinations across the globe with different validity variants
• Maintaining double digit gross margins while remaining the most competitive player in the market Skills:Proficient in MS Excel; pivots, power pivots, vlookups, power maps etc.Excel Dashboards.Business Objects.

Islamabad

• Responsibility:
• Led network expansion project of 800+ cell towers using various consumer insights to deliver 14% YoY revenue growth
• Analysis and monitoring of business trends for prepaid market
• Integration of Geographical intelligence into all of marketing aspects including sales and distribution
• Geo targeting through LBC/CLM campaigns
• Market Segmentation

Islamabad

• Responsibility:
• Assisting Marketing Dept, specifically Consumer Segments team in meeting their KPI by answering all their business questions with the help of data from DWH.
• Assisting in data requirement gathering, data extraction and investigating issues.
• Developing ad-hoc analytical reports through TD-SQL-A and automation of reports to enhance team efficiency
• Edify business users to utilize BO/SDM platform more efficiently
• Providing key insights to higher management to support critical management decision

Master Of Business Administration - Mba, Product Management

Recipient of Merit Scholarship

Bsc, Computer Science

Activities and Societies: Spades, SLUMSNOP Scholarship. Recipient of 100% tuition funding.