* Developing Business, Sales Marketing and client Satisfaction.A programme manager, planning, managing, coordinating and supervising the human and financial resources, and the activities of the Area.Handling Product Specialists team.Responsible for Profitability and Budget Management.Planning Sales and Promotion.Demonstrated ability to think strategically and develop and introduce innovationsImplement effective succession planning, people management, development, recruitment, and retention strategiesEnsure all business systems are fit for purpose. Contribute to short and long-term marketing activities for organizational expansion and growth.Develop an environment with systems and processes in place which will enable and encourage business opportunitiesReviews and assesses the effectiveness of sales campaigns and programmes; takes corrective action and recommends improvement in sales planning, sales methods, market coverage and sales administration.Prepares the District targets for each of the key products, plans monthly sales targets and schedules sales for each member of his team of PS so as to optimize the potential and field force productivity for each member of the team and for the district as a whole.Support the Director in other tasks delegated by him. * Managing a team of 40-50 employee under my Supervision * Managing the complete floor by conducting quality checks for given task and projectd by the agents * Speaking on phone with the client. Expanding business and sales. *Training and coaching agents on all new updates about the process as per the clients requirements and clearing all their doubts. *Marking agent attendance on daily basis and managing target of minimum attrition. *To ensure that all agents follow discipline, company ethics and standards at all the times to avoid any kind of behavior issue.

Job Profile * Managing a team of 25-30 agents under my Supervision * Managing the complete floor by conducting quality checks for calls handled by the agents. * Speaking on phone with the client to clear all the process doubts on daily basis. *Listening to the calls handled by the agent, giving one on one feedback and conducting test to check for process knowledge gaps, if any *Training and coaching agents on all new updates about the process as per the clients requirements and clearing all their doubts. *Preparing daily summary or report of Return Inventory data as per the process or any report required by management or by the clients as per the business requirement. *Managing the queues, identify problem with regards to queues to ensure effective call management process. Managing the breaks of the agent for queue moderation as per the WFM team also *Marking agent attendance on daily basis and managing target of minimum attrition. *To ensure that all agents follow discipline, company ethics and standards at all the times to avoid any kind of behavior issue. *All other responsibility assigned by the management; B.P.O)

Job Profile * Taking calls with good customer service skills *Up selling new products on each and every call. * Coaching the new agents and briefing them about the process knowledge. *Supervising the floor in the absence of the Team Leader.

Job Profile * Taking calls with good customer service skills * Helping customers with the knowledge about the TATA mobile products in brief and up selling new plans.------------------------------------------------------------------------------------------------------------------------------------------- 5. SPANCO TELECOM SYSTEM (Call center of BSNL)

Job Profile * Taking calls with good customer service skills * Helping customers with the knowledge about the BSNL mobile products in brief and up selling new mobile and landline phone plans. * To resolve customer complaints and answer all their queries

Job Profile * Handling sales of excellent brand watches from SWATCH group like Omega, Rado, Tissot, Cartier etc. * Providing customers with detailed knowledge about the features and guarantee of the products in brief with good communication. ----------------------------------------------------------------------------------------------------------------------------------------SELECTED ACCOMPLISHMENTS• Achieved an Outstanding agent award for my passion in delivering customer service excellences that drive customer satisfaction and top performance for our clients.• Organized and implemented logistics pertaining to service calls• Brought in 150 new customers in one month through outbound sales calls.