Working as Front office manager look after for Revenue management.

Ensuring the front desk provides a professional and friendly service for customersDirectly supervises all front office personnel and ensures proper completion of all front office duties. Scheduling staff rotaDirects and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Checks cashiers in and out and verifies banks and depositsMaximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. flash report, allowance etc.Monitor high balance guest and take appropriate action.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Monitor all V.I.P 's special guests and requests.Review daily front office work and activity reports generated by Night Audit.Liaising with other departments.Perform other duties as requested by management.

Duties & Responsibilities:*Expertise In Handling Online Travel Agents Like Make My Trip, Goibibo, Yatra, Clear Trip, Etc *Handle Group Arrival, Take Care Of Billing Instruction,*Responsible For Online C- Form Filling. *Handling The Day To Day Operation In Maintaining High Standards For The Smooth Operation And Hassle Free Billing And Great Experience*Maintaining A Friendly Relationship With All Other Hotel Employees To Foster And Promote Co-Operative And Harmonious Work Environment Projection Of All-Time Favorite Image Of The Hotel To The Public*Seek To Understand The Guest, Internal And External Customers And Meet And Exceed The Needs Of Both The Customer And The Company.*Great All Guests At All The Time In A Friendly And Helpful Manner, And Attempt To Learn And Use Guest’S Names At Every Opportunity.*Upon Check In, Ensure That The Guest Completes His Registration Card Completely And Legibly, And That The Guest Is Assigned A Room Of The Type And The Rate Indicated On The Reservation.*Accommodate Guest’S Special Requests Whenever Possible Assist In Pre-Registration And Room Blocking Whenever Necessary.*In The Case Of Walk In , The Guest Should Be Sold A Room With The Highest Possible Room Rate.*To Use The Up-Selling Techniques In Order To Maximize The Rooms Revenue..*Prepare And Report Guests With High Balance To The Attention Of The Front Office Manager.*Communicate With All Other Departments Through The Proper Channels, And Through The Communication Forms.*Promptly Notify The Housekeeping Of All Check Outs, Early Check In, Special Requests In The Rooms.*Develop A Working Knowledge Of The Reservation Department, Take Same Day Reservations, And Be Aware Of The Cancellation Procedures.*Report Any Unusual Occurrence Or Request To The Manager On Duty Or The Front Office Manager.*Read And Initial Pass On Logbook And Front Office Bulletin Board To Keep Updated And Current.

Represents the hotel to the guest throughout all stages of the guest's stay Handle Check Inn and Check outsHandle Reservations call & Made ReservationsStrive to attain the highest levels of guest satisfaction Up-Sales premium rooms & Maintain ARREnsure both brand and experience standards are being adheredLook after for C-FormAllocate rooms to all arriving guests Determinate a guest’s reservation status and identifies how long the guest will stayHelps guests complete registration cards, accommodating special requests whenever possibleVerifies the guest's method of payment and follows established credit-checking procedures Works closely with the housekeeping department in the keeping room status reports up to date and Coordinates requests for maintenance and repair workMaintain up-to date information on room rates, current promotions, offers and packagesMaintain all guest folios in the manner instructed and type out necessary guest details into the systemMaintains guest room key storage, and maintains and supervises access to safe deposit boxesPerforms special services for VIP Guest’s.Assists in VIP’s arrival departure Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled on each cards by the guests.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsCo-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Promotes and maintains guest relation

Performs special services for VIP Guest’s.Assists in VIP’s arrival departure Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled on each cards by the guests.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsCo-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Promotes and maintains good public relations.

Greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys. Answer telephones, schedule reservations and transfer callers to guest rooms. Answer guests questions concerning hotel facilities and the hotel's surrounding areas, also provide assistance in handling customer complaints, involving management as necessary. Compile bills for hotel stays and handle checkout, Accept final payment and ensure that keys are returned.

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.In the case of Walk in , the Guest should be sold a room with the Highest Possible room rate.To use the up-selling techniques in order to maximize the Rooms Revenue.Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.Handle the Safe Deposit Boxes according to the Hotel procedures.Prepare and report guests with High Balance to the attention of the Front Office Manager.Be thoroughly aware of the Hotel Reservation System, and cancellation policy.Communicate with all other departments through the proper channels, and through the Communication Forms.Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.Use proper Telephone manners.Understand and use properly the Mail, Parcel, Message Delivery.Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.