Responsible for Business intelligence and planning of GCS (Government and Corporate Sales) and ESS (Enterprise Service Solution).Working with internal and external stakeholders & partners by directly supporting the execution of key reporting, analysis, forecasting, projects & initiatives across all functional areas of the department.Deliver standard pipeline, renewals and other performance reporting by department, region and territory each period.Provide analytical and ad-hoc support to management for advanced/periodic needs.Collection and validation of performance data (by reconciling with finance), including maintenance and storage of reporting output including EMT/MOAM.Monitors data and provides analysis to illustrate sales trends, identify weaknesses in current sales execution and support future sales strategy.Industry segment and as well as performance analysis to provide business insights to the management.Implementation of advance analytical methods and tools to optimize analytical performance system.Revenue & Subscribers Forecast.Business Intelligence & Market Insights towards Management for strategic decisionsReporting & Analysis on corporate Sales & Enterprise Solutions.Business Performance Management.

Daily reports includes issuance and sales report, Bio Metric report, Recharge and secondary sales report.The ad hoc report required by management.Bio Metric devices Management includes Operational support and allocation of Bio Metric devices of the regions.Documents handling includes handling of Know Your Retailers forms, Franchise agreements, Change of ownership agreements and tax invoices.System handling for supporting the operational requirements by the Regions to perform their daily tasks smoothly.

Reporting Daily Business Summary MIS. Maintaining Business Performances MIS of South region. Order Management. Coordination with sales team of South region & resolves their queries and processes their orders as per SOP.

• Reporting Daily Business Summary MIS.• Verifying Staff hiring documents of Pan Pakistan allocated department.• Maintaining Business Performances MIS of all regions.• Maintaining Head Counts of Pan Pakistan.• Monitors bank wide monthly visit reports.• Distribution of Targets among regions & Branches of Pakistan.• Analyze Yearly Business Report.• Creating Sales Team Monthly Award MIS of top 3 Performers.• Managing the appraisal activities of allocated department.

• Handled online Customer Queries (via Chat, Tickets & email).• Reported repeated issues of customers to the concerned team / Department.• Customer Retention.• Reporting daily Refunds & maintained its MIS.• ADHOC testing of Software (i.e Windows, Mac, Android & IOS App) before the update is live.