Azhar Bhat Email & Phone Number

New Delhi, Dl, In

Client Management, Stakeholder Management , Training Delivery

India

Client Relationship Management, Liaison with client and ensuring key performancemetrics are achieved on a consistent basisManaging training delivery for 4 premium accounts with a team of 3 Assistant Managersand 25 instructorsDeploy a wide variety of training methods. Provide opportunities for ongoingdevelopment. Perform regular TNI to understand the training needs and help in theimprovement of outliers.Draw an overall or individualized training and development plan that addresses needsand expectations. Manage training budgets.Maintain a keen understanding of training trends, developments and best practices.

Gurgaon, India

Managing a team of 43 trainers across India exhibiting operational excellence ensuringend to end training execution for client (Airtel).Drive revenue, Manage client relationship, work closely with the CEOs, Retail Heads,Customer Service Delivery Heads, Sales Heads and the Distribution team to ensure salesimprovementFacilitate business (client) in strategy formulating by giving insights of market trends andchallenges. Suggesting solutions through process refinement for retention and nurturingthe existing customer baseDeveloping capability of the Retail Sales Executive and Retail Sales Managers on variousproducts and enhancing their selling skills. Developing capability of the trainers onvarious products and skills for various trainings by conducting boot camps and TTTsessions.Managing a team of 3 content developers and develop capsule training modules andknowledge nuggets as per the business requirement.Performing training need analysis, analyzing training requirements. Develop and modifythe training content as per the business requirements.

Delhi

Handling team of 30 trainers across North India (JK, HP, HAR, DEL, RAJ, UP & PB) exhibiting operational excellence ensuring end to end training execution for client (Airtel) Manage client relationship, work closely with the CEOs, Sales Heads and the Distribution team. Facilitate business (client) in strategy formulating by giving insights of market trends and challenges. Suggesting solutions through process refinement and training interventions. Developing capability of the trainers on various products and skills for various trainings by conducting boot camps and TTT sessions. Develop and modify the training content as per the business requirements. Performing training need analysis, analyzing training requirements.

• Design, develop and deliver product system and compliance trainings to all stakeholders and agent partners.• Accountable for training & motivating the participants and taking product training, product refresher, product launch and management trainings.• Providing classroom as well as on Job Trainings. Also providing trainings through online modes. • Spearheading efforts as a Field Sales trainer for providing FOS to understand them how to talk with HNI Groups & local public.• Accountable for making schedules and plans for training sessions to the professionals, incumbents & weak performers as per their needs & requirements.• Performing Training Needs Analysis (TNA), analyzing training requirements while evaluating their errors. Assessing, recommending and implementing processes, and providing solutions focused on improvement to applications and work methods for process & operations development.• Accountable for making schedules and plans for training sessions to the professionals, incumbents & weak performers as per their needs & requirements.• Identifying and executing regular soft skills workshops for employees like Communication Skills, Presentation Skills, Cross Cultural Orientation and Organization process training on a regular basis. Organizing need based Behavioral and Technical training across the organization.• Maintaining competency in areas being trained while providing regular updates on new tools and processes. Prepare & maintain reports over the training programs.

Srinagar Area, India

Providing sales training to the agents. Design and develop sales training module.Providing product related training. Hold regular training sessions with agents to boostsales.Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potentialwithin existing customers to maximize share of wallet.Acquire a thorough understanding of key customer needs and requirements and serve asthe link of communication between key customers and internal teamsDeveloping trust relationships with a portfolio of major clients with an aim to retain andgrow existing businessCollaboration with internal teams to come with the strategies for long term retentionand expansion goals of Clients

Managing Operations team.Providing product training.Managing team scores and reports.Scored an aggregate of 92% for training module.Training the team on new updates provided by the client.Hold regular training sessions with the team leaders and quality analysts.

Gurgaon, India

Providing technical support to the US based customers.Training the team on new updates provided by the clients.Hold regular training sessions with the team to ensure quality performance.