- Forging strategic partnerships with small business owners, helping them reduce their costs and increase their efficiency, subsequently positively impacting their bottom line.- Offering the latest technology in the industry with the introduction of new hardware and software technologies- helping businesses get a better understanding of their own processes through smart POS systems.- Formulating tailored solutions for clients on a case by case basis so that they can get the most out of the tools available to them depending on their needs.- Providing an exceptional experience to clients, assisting through addressing all their business needs and technical issues when they arise.

- Helping Member Services Representatives assist members with more advanced/complex requests or issues that arise within the proximity of day to day banking- Create support tools for Member Services Representatives to assist them through new, more complicated processes - Playing an integral role in supporting Member Care Staff through organizational changes as well as their day to day job - contributing to an overall higher quality member experience

- Using problem solving skills to assist members on a day to day basis.- Go above and beyond to provide a differentiated member experience by tailoring each encounter to suit a member’s specific needs- Provide trusted advice to members – enabling them to better understand their financial position and help achieve their financial goals- Create job aids and placemats for colleagues to assist them in serving members more efficiently depending on financial season

- Submitted and processed purchase orders for delivery of frames- Forecasted demand based on previous trends - Managed relationship with suppliers

- Secured sponsorships to help fund low cost activities for Sauder students looking to lead ahealthy and active lifestyle while in school- Participated and contributed to the planning and executing of events including

- Answered telephone inquiries from students, campus staff and external customers- Worked collaboratively with the Finance Department and assisted them to create asimplified and streamlined process to improve efficiency- Organized legal reports while working closely with the Vice President, Legal Counsel