Troubleshoots technical issues and provides application support.Handle incident and service request tickets.Onboard users into applications and also modify user profile as per the requirement when user's deputation changed.Perform modifications in user's records in user account permission granted to get up to date synchronization done with other downstream applications.Monitor Oracle service cloud ticketing tool to avoid any SLA missed. Coordinate urgent and complicated application access and other issues. Determine root cause of problems and communicate appropriately to internal and external customers through Ms Teams and Telephonic sessions).Coordinate with vendors and other teams for speed up the process actions. Provide updates, requests to vendors and business stakeholders on the basis of Ad-hoc report.Manage daily operational process for better communicate an outage/emergency activity to the higher management.

Troubleshoot Technical issues. promoted from Global Service Desk to Senior App Support Analyst L2.

Trouble shoots technical issues and provides application support.Prepare Memory Usage, System Health and Disk Space report of App, DB & Web servers on daily basis.Prepare health status report of an Analytic Application that store logs, transfer logs from tracker server to target server for better presentations for business stakeholders.Onboard users into applications and also modify user profile as per the requirement when user’s deputation changed.Perform modifications in user’s records in GIS DB to get up to date synchronization done with other downstream applications.Monitor ServiceNow ticketing tool to avoid any SLA missed. Coordinate urgent and complicated application access and other issues. Determine root cause of problems and communicate appropriately to internal and external customers through Cisco Webex,Ms Teams, Skype IM, Ms Lync and Telephonic sessions).Coordinate with vendors and other teams for speed up the process actions. Provide updates, requests to vendors and business stakeholders on the basis of Ad-hoc report.Manage daily operational process for better communicate an outage/emergency activity to the higher management.

Automated production activity using Excel VBA that also help to Quality checker to save time involve with bulk volumes.

Audit advertising market service agreements and layouts as per UDAC for Yellow & White pages under Media and Information Services(M&IS) domain. perform audit to paper works sent in scanned pdf. add code to system for accurate proof read the layouts and goes thorough advertisement printing process for advertise accurately in YP book in America region.