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Azharuddin Khan Email & Phone Number
Process Lead – Major Incident and Application Support SME
at
Capgemini
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Process Lead – Major Incident and Application Support SME
Location
Kolkata, West Bengal, India
Company size
Who is Azharuddin Khan? Overview
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Quick answer
Azharuddin Khan is listed as Process Lead – Major Incident and Application Support SME at Capgemini, a with 321265 employees, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Azharuddin Khan.
Azharuddin Khan previously worked as Process Lead and SME at Capgemini and Application Support Analyst at Tata Consultancy Services. Azharuddin Khan holds Gniit, Business Systems And Information Management from Niit Kolkata.
Company email context
Email format at Capgemini
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Capgemini
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Profile bio
About Azharuddin Khan
Have 11 years of experience in ITIL, have been part of technical support, Global Service Desk Analyst and administrator for application support Team for training, quality and case handling (incident and service task). hands on experience in Postman tool, Azure, windows, ServiceNow, Sharepoint, powershell, SQL, Active Directory, user onboarding and Offboarding. Computer hardware assembling experience.
Current workplace
Azharuddin Khan's current company
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Capgemini
6 roles
Azharuddin Khan work experience
A career timeline built from the work history available for this profile.
Process Lead And Sme
CurrentTroubleshoots technical issues and provides application support.Handle incident and service request tickets.Onboard users into applications and also modify user profile as per the requirement when user's deputation changed.Perform modifications in user's records in user account permission granted to get up to date synchronization done with other downstream applications.Monitor Oracle service cloud ticketing tool to avoid any SLA missed. Coordinate urgent and complicated application access and other issues. Determine root cause of problems and communicate appropriately to internal and external customers through Ms Teams and Telephonic sessions).Coordinate with vendors and other teams for speed up the process actions. Provide updates, requests to vendors and business stakeholders on the basis of Ad-hoc report.Manage daily operational process for better communicate an outage/emergency activity to the higher management.
Jun 2022 - Present
Application Support Analyst
Troubleshoot Technical issues. promoted from Global Service Desk to Senior App Support Analyst L2.
Nov 2021 - Mar 2023
Global Service Desk Analyst (Senior Associate)
Trouble shoots technical issues and provides application support.Prepare Memory Usage, System Health and Disk Space report of App, DB & Web servers on daily basis.Prepare health status report of an Analytic Application that store logs, transfer logs from tracker server to target server for better presentations for business stakeholders.Onboard users into applications and also modify user profile as per the requirement when user’s deputation changed.Perform modifications in user’s records in GIS DB to get up to date synchronization done with other downstream applications.Monitor ServiceNow ticketing tool to avoid any SLA missed. Coordinate urgent and complicated application access and other issues. Determine root cause of problems and communicate appropriately to internal and external customers through Cisco Webex,Ms Teams, Skype IM, Ms Lync and Telephonic sessions).Coordinate with vendors and other teams for speed up the process actions. Provide updates, requests to vendors and business stakeholders on the basis of Ad-hoc report.Manage daily operational process for better communicate an outage/emergency activity to the higher management.
Sep 2016 - Jan 2022
Automation Analyst For Quality Assurance Team
Automated production activity using Excel VBA that also help to Quality checker to save time involve with bulk volumes.
Jan 2016 - Aug 2016
Account Management Auditor (Process Associate)
Audit advertising market service agreements and layouts as per UDAC for Yellow & White pages under Media and Information Services(M&IS) domain. perform audit to paper works sent in scanned pdf. add code to system for accurate proof read the layouts and goes thorough advertisement printing process for advertise accurately in YP book in America region.
Apr 2013 - Dec 2015
Team & coworkers
Colleagues at Capgemini
Other employees you can reach at capgemini.com. View company contacts for 321265 employees →
AP
Ahna Patel
Colleague at CapgeminiDelhi, India
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MK
Mahendra Kumar
Colleague at CapgeminiChennai, Tamil Nadu, India
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EM
Emilia Marczyńska
Colleague at CapgeminiPoland
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SB
Shiny Bhu
Colleague at CapgeminiChennai, Tamil Nadu, India
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BC
Balamurugan Chinnakannan
Colleague at CapgeminiBengaluru, Karnataka, India
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MG
Manisha Gude
Colleague at CapgeminiHyderabad, Telangana, India
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MS
Marc Sterk
Colleague at CapgeminiAustin, Texas, United States
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RP
Roopesh Pasupuleti
Colleague at CapgeminiRichmond, Virginia, United States
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LM
Lola Marchand
Colleague at CapgeminiParis, Île-De-France, France
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SS
Syed Sohail Ali
Colleague at CapgeminiHyderabad, Telangana, India
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Ahna Patel
Colleague at CapgeminiDelhi, India
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MK
Mahendra Kumar
Colleague at CapgeminiChennai, Tamil Nadu, India
View →
EM
Emilia Marczyńska
Colleague at CapgeminiPoland
View →
SB
Shiny Bhu
Colleague at CapgeminiChennai, Tamil Nadu, India
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BC
Balamurugan Chinnakannan
Colleague at CapgeminiBengaluru, Karnataka, India
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MG
Manisha Gude
Colleague at CapgeminiHyderabad, Telangana, India
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MS
Marc Sterk
Colleague at CapgeminiAustin, Texas, United States
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RP
Roopesh Pasupuleti
Colleague at CapgeminiRichmond, Virginia, United States
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LM
Lola Marchand
Colleague at CapgeminiParis, Île-De-France, France
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SS
Syed Sohail Ali
Colleague at CapgeminiHyderabad, Telangana, India
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3 education records
Azharuddin Khan education
Gniit, Business Systems And Information Management
Niit Kolkata
Bachelor Of Commerce - Bcom, Business/Commerce, General
Computer Hardware, Computer Hardware Technology/Technician, A
Don Bosco School
FAQ
Frequently asked questions about Azharuddin Khan
Quick answers generated from the profile data available on this page.
What company does Azharuddin Khan work for?
Azharuddin Khan works for Capgemini.
What is Azharuddin Khan's role at Capgemini?
Azharuddin Khan is listed as Process Lead – Major Incident and Application Support SME at Capgemini.
Where is Azharuddin Khan based?
Azharuddin Khan is based in Kolkata, West Bengal, India while working with Capgemini.
What companies has Azharuddin Khan worked for?
Azharuddin Khan has worked for Capgemini and Tata Consultancy Services.
Who are Azharuddin Khan's colleagues at Capgemini?
Azharuddin Khan's colleagues at Capgemini include Ahna Patel, Mahendra Kumar, Emilia Marczyńska, Shiny Bhu, and Balamurugan Chinnakannan.
How can I contact Azharuddin Khan?
You can use AeroLeads to view verified contact signals for Azharuddin Khan at Capgemini, including work email, phone, and LinkedIn data when available.
What schools did Azharuddin Khan attend?
Azharuddin Khan holds Gniit, Business Systems And Information Management from Niit Kolkata.
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