To take accountability for the day to day running of the store and in the Store Manager`s absence ensure that all tasks are completed to deliver best customer service all of the time.•To manage the stock and order systems for food and consumables ensuring the store has 100% supply of items for the customers•To ensure all cash and stock is kept secure and all necessary action is taken to ensure the handover of stock and cash is done in secure manner•To ensure the store is opened and closed-adhering to all standards, policies and procedures•To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant check, standards, food and health safety checks and taking all necessary remedial action or escalating as required•To train and coach team members as required to support them in delivering their roles effectively•To deal and resolve customer complaints in line with company policy/procedures•To monitor the Store KPI report and translate it into daily action as required•To support the Store Manager in organizing and delivering team meetings•To implement marketing updates and new POS as directed by the Store Manager•To ensure the effective control of labor and that every team members deployed in an appropriate manner