Expert in improving flow of complex intellectual work of modern enterprises. For customer happiness, business results, and the sanity of people, their managers and leaders.I'm one of the Distinguished Fellows of Kanban University. I mastered Kanban, a potent method for those business improvement outcomes, and contributed to it over the years as well. I've helped many managers and leaders apply it in their companies in many industries and countries. I've also developed many local experts so that they could do it themselves in their countries and companies.I'm a co-author of the book "Fit-for-Purpose: How Modern Businesses, Find, Satisfy & Keep Customers." It's a fun, ungeeky text for business owners to see their products and services through the eyes of their customers. And to develop and execute your strategy.I challenged the effectiveness of two common ways of knowledge transfer: two-day training classes and six-month embedded coaching contracts. I founded the firm SquirrelNorth with my three partners to deliver expertise via a healthy mix of coaching, consulting and training. In the right proportions, with the right timing, on the right budget.My career is a long arc from math and software engineering challenges to the problems of people, customers and businesses. From the complicated to the plain English words about what's really important.If you want to get into numbers, probabilities, and forecasts for your deliveries and projects, I'm happy to talk, too.I'm known for writing occasional longreads and many incisive "alexeisms" fitting the 140-character limit.