Andy Zheng Email & Phone Number

New York, United States

New York, United States

• Tasked with customer management and support via Zendesk and Oracle NetSuite, including dispute resolutions, research, adjustments, and credits, ensuring high client satisfaction
• Prepared complex invoices and interacted with managers for invoice review and approval, invoicing in excess of $5M/month
• Streamlined and restructured processes with the usage of SmartSheet (e.g. PO and Credit Tracking) enforcing quality control to prevent data discrepancies

New York, United States

• Supported the entirety of the North American sales team through the end-to-end quoting and bookings process for:o Quote creation and updates and Order form creation and updates using Salesforce CPQo Servicing and.
• Supported Deal Managers with complex deal structure quotes and Order Forms
• Worked side by side with Deal Operations Director to analyze deal operation policies to drive process automation andimprovements
• Responsible for providing business process and operations support to Sales in the closure of commercial contracts

Binghamton, New York, United States

• Supported account managers and clientele by providing lead generation, internal team and external client support
• Maintained daily responsibilities/initiatives through sales cadence creation, troubleshooting, maintenance, quality checks, and optimization
• Utilized software/platforms such as Outreach.io, SalesIntel, Excel, Spreadsheets and Zapier, promoting effective business processes

Binghamton, New York, United States

• Conducted A/B testing on various contact methods to increase open rates and prospect traction
• Strengthened client profiles through effective outreach and activities
• Aided clients in different industries such as technological, real estate, and finance

Pittsburgh, Pennsylvania, United States

• Strategized and composed social sequences by drafting email marketing and LinkedIn templates, leading to a 25% increase in open rates
• Assembled thousands of new client leads within Excel/Spreadsheets to refine and improve targeted outreach
• Launched nine campaigns targeting top financial institutions, data providers, researchers and gig economy services

Binghamton, New York, United States

• Worked with Workstride to develop effective sales call techniques on channel/distributor incentives
• Utilized a customer resource management software, Outreach to survey possible client prospects
• Engaged with prospects through email, cold calling, and social media
• Secured high profile demos with executives/managers from Dana Incorporated, Toro Company and Motorola

New York, New York, United States

• Inspected over 1400 tax documents for student Income Share Agreements (ISA) and their eligibility in the program
• Inputted and updated existing participant information through a platform, Airtable, with correct and relevant data
• Exercised familiarity with various tax forms, such as 1040, 1040 NR, 1099, W2, etc.

New York, United States

• Planned daily activities for groups of 15 to 20 campers between ages nine to ten in order to keep campers productive
• Oversaw camper’s learning by teaching life skills through a variety of engaging lesson plans to elevate youth development
• Executed safety procedures by monitoring students during fire drills, recreation, and day trips to provide protection to all campers

New York, United States

• Communicated in Mandarin to majority customers to ensure understanding of products
• Analyzed customer needs by conversing to understand the needs of the customer to find the necessary health products
• Enforced store responsibilities through stocking, managing, and product paperwork establishing an effective work environment

New York, United States

• Recorded locations of retail stores by using data to map the area of study to be used in an informative health brochure
• Surveyed business owners and residents of area to measure quality of life in the vicinity
• Exhibited research findings of healthy food options to an audience consisting of 50 city officials and residents

New York, United States

• Organized prescription files by sorting files in alphabetical order to ensure an efficient system
• Maintained technological areas of pharmacy setting up computers and machinery
• Consolidated pharmaceutical products and regular everyday products to simplify customer browsing experience

New York, United States

• Supervised groups of approximately 25 four-year-old children.
• Oversaw their learning by teaching them to read, write, draw and communicate.
• Monitored students during fire drills and recess.

Bachelor Of Applied Science - Basc, Technological Systems Management, 3.1

• Major in Technological Systems Management with Specialization in Information Systems • Minor in Information Systems • Minor in.

Education record