Key Responsibility: 1. Coordinates with relevant stakeholders, suppliers, SPS teams and global IT to ensure that any Freight Management outstanding process & system issues are addressed and resolved in a timely manner within SLA.2. Provides L1 Run & Maintain support for IT Network Infrastructure, PC, Laptop, NAS, SD-WAN edge, Access Points and RF including FM and back-office applications, by proposing solutions to serve operation needs / enhancement for stations.3. Provides IT support to both external customers and internal operation teams for new FM implementations or operating system upgrade, Change Request(s) and training to team members.4. Ensures IT infra system continuity per SLA by phone conferencing in English with L2 & L3 Global IT Help desk Team when high priority issue happen.5. Produces effective FM, Global Helpdesk trainings for users and provides system/solution training to key users and end users.6. Ensures that the system and infrastructure is aligned with CEVA IT standard / audit requirements.7. Provides support to produce UAT test cases to be used during system testing, conducts system testing and provides feedback on the results.8. Supports procurement process for new hardware or network providers, directly contacts local ISP vendors and looks after local implementation upon Go-Live period.Additional Responsibility:1. Travel to other sites, APAC countries and performs other tasks as necessary or as assigned.2. Cross country user support for Myanmar, Cambodia, India, Nepal

Key Responsibility: 1. Perform hardware & software installation, support & diagnostics2. Liaison with Trade team AMT, Infrastructure Support, OSM, key business contacts and senior IS Management3. Manage Active Directory, group policy, Network, VPN, Blackberry / Good.com, SharePoint, Printers, Share Drives, Microsoft exchange mail configures, maintain & ensure all these are functioning at optimum levelsAdditional Responsibility:1. ASPA Best Practice Sharing team member of TMS (Cargo wise One) Implementation in Asia Pacific2. RPA (Robotics Automation Process) IT lead for Bangladesh3. Core Team member of TMS rollout in BD4. IMS Internal Auditor

Key Responsibility: 1. Remote support for branch office user2. Support Smart Device (iOS, Android, Blackberry, Mozilla etc.) and apps3. Manage Barcode (Handheld Terminal/PDA) Scanner & Barcode Label Printer & Software.Additional Responsibility:1. ISO quality & Environmental Internal Auditor

Key Responsibility: 1. IT Service management of APL Bangladesh for all 3 offices in 3 different cities2. Active Directory, DNS, DHCP, group policy, Print server, file sharing, Microsoft exchange server mail configures, maintain and ensure all these were functioning at optimum levels3. Assisted with service co-ordination, maintenance & warranty repairs of computers & peripheral equipment4. Data Storage solution: Manage file servers here in both DHK and CHT. In addition to this we used SDLT Tape drive and NAS drive for server and user data backup.5. Supply Chan Management System (SnP): Barcode scanning, PO Downloading, Label printing, ASN making, uploading to customer's web is the scope of SNP software. My role was to install the software to client’s PC, train them, troubleshoot problem, communicate with APLL Hong Kong, and Support team for solutions of this software etc.

Key Responsibility: 1. Server, PC configure and software installation trouble shooting2. Configuring the security features for the network’s and the server.3. Installing, configuring, trouble shooting, the LAN, WLAN and WAN.4. LAN printer, mainframe printer installation ( HP, Epson and Tally) 5. Access Control with Attendance Systems maintenance.6. User Training (Internal user, Vendor & Factory)