Azim Rehmatulla Email & Phone Number

Texas, United States

Richardson, Tx

Ensured confidentiality of UTD service users by verifying credential levels through SailPoint. Handled inbound calls and efficiently redirected them using Amazon Connect. Managed and organized ticket queues within Team Dynamix, creating detailed documentation and utilizing UTD's knowledge portals for issue resolution.

Dallas, Texas, United States

• Troubleshoot and installed NVRs, POS systems and related peripheral components, and Ubiquiti networks.• Assist in the network design and IP addressing schemes of new clients.• Implementing automated backup systems and Network failovers to ensure business continuity.

• Orchestrated and managed launch of a POS system which processed over $200,000 in volume in its first month.• Led development of a self-serve Android Kiosk creating base in 2 weeks.• Utilize Android Studio to debug and create crash reports for UAT (User Acceptance Testing).• Managed scheduling and standup calls for a team of geographically distributed developers.

Lewisville, Texas, United States

• Managed front end systems to direct customers to respective departments then seamlessly checkout.• Streamlined product flow through tracking cancelled order queries to recoup inventory.• Leveraged Citibank to sign up customers for credit cards to finance and recommend more expensive products.

Carrollton, Texas, United States

• Optimized and reduced patient wait time by preparing pretesting equipment for opticians and doctor staff.• Standardized pricing and organization of inventory for improved accessibility while cataloging inventory.• Communicated with patients to schedule and remind them of upcoming appointments to retain repeat patients.

Bachelor'S Degree, Computer Information Systems And Technology

High School Diploma, Stem

Minor, Health/Health Care Administration/Management