• Assessment of the quality statistics by appropriate parameters (ACD, ASR, SC, PDD, Call Attempts)• Testing of connection and audio quality of telephone-connections.• Enable or disable routes for a specific call/destination;• Make SIP Debug, searching the issue and solve it as soon as possible;• Periodically monitor the routes to different destinations 42COM offers• Maintain the costs on the routes as low as possible without affecting the quality• Identification of problematic destinations• Autonomous development and implementation of optimizing courses of action• Testing and surveillance of the implemented optimizing measures• Cooperation with involved and affected departments• Documentation of procedures and measures• Build routing scenarios for the customers in order to establish the correct flow on a call;• Change or interconnect from Soft switch interface routing groups, equipment’s, accounts, customers, vendors• Enable or disable routes for a specific call/destination