SIBG USAC Commercial Center || Collaboration across sales and operations functions to improve and optimize the end-to-end customer experience and support processes impacting direct customer interactions.Key functions including providing cross-functional connections across the enterprise; customer attribute strategy; stratification, and maintenance; data-driven customer experience projects/improvements; change management/impact across functions; sales team support; direct customer support; product division support.

Product and sales support for pressure sensitive label products, laminating adhesives, and their flexible 3M materials through the converter market. Work with converters and end users to identify and engineer solutions to address attachment, assembly, and labeling applications across various markets, like industrial, electronics, plastics, and automotive. Supporting fabrication of other flexible materials from throughout 3M available through converter markets.

Product sales and design support for manufacturing applications involving industrial tapes and adhesives. End user-focused, but worked with channel partners/distributors to drive sales and specification.