Aziz Hameed Email and Phone Number
Aziz Hameed personal email
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Outcomes-focused Enterprise Infrastructure / SDLC and Service Manager and Solutions Architect with 17+ years’ leadership experience at a board and director level; builds cross-functional teams, delivers innovative end-to-end infrastructure and software solutions. Logical and analytical problem solver with excellent stakeholder management, who aligns technology roadmap with business priorities, governs system upgrades and integrates multi-platform solutions to meet strategic and operational needs. I am a quick learner who can demonstrate a deep understanding of technology. I have defined IT strategy and delivery roadmaps, built, configured and deployed end-to-end IT infrastructure and software which enabled business to optimise technology and realise substantial operational efficiencies, system optimisation, business transformation and performance excellence.I engage with stakeholders from Board, C-suite and senior management levels to time-sensitive fund managers, traders, Quants and investment professionals. I have gained a reputation as a self-starter and completer finisher who has shown an ability to exceed support expectations and consistently add value and commercial benefit. A highly motivated manager and astute communicator with a collaborative leadership style, I also have strong emotional intelligence and exceptional people and stakeholder management capability. I have recruited, trained and led cross-functional teams, managed outsourced service providers and controlled £M budgets. I am always interested in starting a discussion with people who want to know more about IT business partnering, managed service models, and digital IT transformation, cloud platforms, process automation, outsourcing and emerging technologies. Connect with me and start a conversation to see how I could apply my extensive infrastructure support, business analyst, project management, enterprise change, leadership, and service delivery skillset to bring about positive change to meet the business vision, objectives, and targets.
Spearhead Training (Spearhead Gulf Llc)
View- Website:
- spearhead-training.com
- Employees:
- 68
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Senior Management AssociateSpearhead Training (Spearhead Gulf Llc)Dubai, Ae -
Head Of TechnologyColony Foods Inc Jun 2022 - PresentOWNER AND CREATOR OF 3 YEAR TECHNOLOGY ROADMAP Architect of AI and machine learning logic across all business and frontline functions• Internal process automation and FinTech Integrations• Building logic to lower cost and increase revenue by capturing trends and automating the sales functionality. Reconstructed all technology platforms. • Spearheaded the design and deployment of the primary front-line tool for field sales• Spearheaded all FinTech requirements gathering and implementations (incl. E-Wallets, BNPL, Enablers, Payment Gateways, microfinance providers, and credit engines)• Engineered the launch of three selling and distribution models to be executed with ease and efficiency within the platform.• Owner and Architect of merchant apps for passive sales to integrate merchant financing options• Championed GPS tracking for route optimization, lowered costs, and several other Geo-specific functionalities• Architect of strict automation controls in the system for security, and efficiency• Redefined all end-to-end business, sales and distribution workflows for system optimization. Redefined the SDLC process for all in-house apps was restructured to follow a largely agile approach for all development. This included but is not limited to:• HR Process and Documentation platform• Purchasing applications to manage vendors and SKUs• Middleware Architect• Owner and Manager of DevOps and QA functions• Author of all Engineering policies Liaison with microfinance and banking services for integrated finance (e.g customized and dynamic eligibility criteria and automated processes for debt recovery) Primary Technical Project Manager with in-depth business needs analysis. • Manage several cross-functional and internationally placed developers, QA and DevOps Staff• Lead Project Manager responsible for all project scopes, objectives and revisions. Manage all staff company-wide daily rituals and tasks. -
Head Of Product And Engineering ServicesEmerald Labs Apr 2020 - May 2023Austin, Texas, Us Redefined and rebuilt Engineering function from the ground up. O Spearheaded QA-as-a-Service offeringO Spearheaded DeOps-as-a-service offering Redefined Internal Processes. The entire SDLC process was restructured under my supervision and direction.o HR Process and Documentation in a technical theme (Telecommuting policies, Standard of Work policies, communication protocols and standards etc)o Engineeroing policies (Flow of information policy, technical documentation poilicies and guidelines etc)o Agile Service Delivery Framework implementation for SDLC Client Liaison for all clients globally Technical Project Manager for the larger projectso Scrum master for multiple projects simultaneously.o Collaborate effectively with our Client, executive management and cross-functional teams -
Senior Mis Project Manager (In House Applications And E-Commerce)Sefam (Pvt.) Ltd. Nov 2019 - Nov 2020 Redefined service delivery, quality and end-user satisfaction performance Managed all break/fix, service and support functions for in house systems and apps Top to bottom Infrastructure Estate Overhaul Technical Project Management Company wide initiative to migrate to SAP CX Cloud – Responsible for managing design, implementation and training for the largest project in the history of the company. Setup and training of new call centre and its staff -
Director Of Operations And ServiceIntelliflo Ltd (Saas For Financial Advisors) Apr 2019 - Aug 2019As a part of a fixed term contract, I was recruited to build and revamp the existing service team and optimise infrastructure use and support. Amongst my responsibilities was to train the team, maintain and improve the corporate infrastructure which largely comprised of Windows architecture, SANS, Hyper-V alongside VMware, Office365 and Azure amongst a variety of bespoke in house developed apps . A part of my responsibilities was also to find and improve vulnerabilities.Recruited by Head of Operations for a fixed term contract to optimise infrastructure and service support to the company. Successfully overhauled and improved service, infrastructure and SaaS hosting platform. Constructed a strategic plan to encompass the evolving and growing needs of the business for the future. Retrained staff for more efficient task handling and structured processes for all levels of support, maintenance, BAU and change management
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Global Service Manager / Lead Infrastructure ArchitectBluemountain Capital Management (Hedge Fund) Aug 2013 - Jan 2019After 18 months of exceeding support expectations and performance as a dedicated on-site Eze Castle contractor, I was headhunted by senior leadership and recruited to lead change and transformation across the company’s global IT infrastructure as Global Helpdesk Manager / Infrastructure Engineer. I supported Trading platforms, Bloomberg data feeds, third-party software, in-house developed applications, data centres, servers, desktops, unified comms, security systems and peripherals. I managed a multi-disciplinary team of five based in London and New York, supporting 300+ end users across three core offices in the UK, US and Japan, and established best practices and rigorous processes and procedures which realised 99% ticket resolution within SLA criteria and maintained 99.9% system availability. As a part of the infrastructure team alongside my role as Helpdesk Manager, I maintained, implemented several servers including a complex on-prem Exchange environment, several Windows servers and a complex VMWare setup as well.
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Senior Business Analyst And Lead ArchitectEze Castle Integration Oct 2010 - Jul 2013Boston, Massachusetts, UsI provided on-site / remote desktop, systems engineering and technical support to multiple hedge fund clients across a portfolio of 500. I was the first engineer to be assigned as dedicated support to $MBN AUM hedge fund clients such as BlueMountain Capital Management, Falcon Money Management, and Riverrock European Capital Partners. During tenure, I supported new client onboarding and planned and managed 20+ infrastructure platform migrations, major product upgrades and VMware server virtualisation programmes across Microsoft, HP, Dell, Cisco, BlackBerry and Citrix architecture, as well as ensuring cybersecurity using RSA Ace.In 2012, I was appointed as sole support to BlueMountain Capital Management to assure quality of service, solution delivery and customer satisfaction. -
Chief Technology Officer (Cto)The Sonar Group (Multiple Companies In The Financial Services Sector And Hedge Funds Platform) Oct 2004 - Aug 2010Operating in the capacity of CTO, I built, trained and inspired a cross-functional team of 12 and several contractors from scratch and defined and executed global technology strategy and roadmap aligned to business direction that ensured provision of fit-for-purpose IT infrastructure. I was instrumental in enabling the onboarding of new financial services sector and hedge fund clients, due to the robustness of the deployed platforms which expanded the business from one operating company to four with a growth in staff from 45 to 450+. I supported offices across EMEA, US and Asia Pacific and established new sites in London, India and Hong Kong.
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It Support AnalystThe Blomfield Group Ltd. May 2004 - Sep 2004I was handpicked to research, evaluate and implement a new Helpdesk system and provide Levels 1 to 3 remote, phone and on-site support across 250+ Microsoft and Apple users within a fast-paced Recruitment and HR Consultancy. I was accountable for building and maintaining desktops, deploying mass software upgrades and troubleshooting all software and hardware issues aligned to agreed internal SLAs -
It Supervisor And Project ManagerTerrestrial It Solutions Aug 2002 - Apr 2004I was recruited to build, configure, install and manage Windows-based WAN, LAN and VPN networks, administer Active Directory and Exchange Email server and client as well as manage new site setups. I was responsible for building the IT structure and team across multiple sites in the greater Manchester Area. I also provided in-house support across servers, operating systems, workstations, Microsoft Office software, cabling, printers, endpoint security protection, firewalls, and remote access privileges. Also, I was accountable for planning and project-led major technology change, system upgrades and new product launches to strict deadlines.
Aziz Hameed Skills
Aziz Hameed Education Details
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The University Of ManchesterBa (Econ) (Hons) - Accounting And Finance
Frequently Asked Questions about Aziz Hameed
What company does Aziz Hameed work for?
Aziz Hameed works for Spearhead Training (Spearhead Gulf Llc)
What is Aziz Hameed's role at the current company?
Aziz Hameed's current role is Senior Management Associate.
What is Aziz Hameed's email address?
Aziz Hameed's email address is az****@****ail.com
What schools did Aziz Hameed attend?
Aziz Hameed attended The University Of Manchester.
What skills is Aziz Hameed known for?
Aziz Hameed has skills like Business Analysis, Microsoft Office.
Who are Aziz Hameed's colleagues?
Aziz Hameed's colleagues are Riyad Abdul Rahiman, Arthur Ian Garcia, Ma Elena Tugonon, Liz Russell, Aya Wahby, Tariq Hameed, Kaung Khant Bo.
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