To provide key performance measures and reports that drive focus on relevant operational processes and target conditions for both Wesco aircraft and its customers.Partners cross-functionally to develop, track and manage business metrics for Operations (service level, supplier response time, supply chain costs and inventory etc).Develop and maintain the Key Customer Operations Reports and Metrics.Periodically communicates and updates the customer on KPIs relating to program health i.e. monthly consumption status, analysis of outstanding parts, OTDs etc.Monitor and maintain inventory re-order points in tcmIS and JDE for assigned contract inventories.Identify efficiencies both in the process of report generation but also format and content of all metrics.Highlight issues of failing KPI and trigger correction with relevant function.Carry out initial analysis of reports and metrics prior to issuing to the internal and external stakeholders.Identify risks / opportunities not limited to, inventory levels, and sales order books, expediting requirements.Act as Program Manager for smaller programs and those without an on site representative.Bridge between Implementation and Operations.Work closely with Procurement Team and Sales Team for order fulfillment exercise, and demand forecast analysis.Support continuous improvement activities within the team.

Earned promotion following superior performance and exhibiting great potential, positive attitude and motivation to exceed by demonstrating strong willingness in supporting management derivatives and goals.Report directly to Aerospace Quality Manager (AQM). Charged with maintaining SIA's inventory Quality System. Oversee the day-to-day administration, supervision, discipline of 14 Quality Inspectors and 3 Document Controllers.Mentee to hiring manager and conducted interviews, performance appraisals and make hire/fire/promote decisions.Mentored all junior staff through on-job-training programme and conducted classroom based training.Responsible for raising Stores Inspection Special Instruction (SISI) to ensure any airworthiness directives, unapproved parts notifications or instructions from SIA Quality Department are duly disseminated to all relevant person(s).Experienced in AD implementation.Achieved 0 quality escapes throughout my tenure at Bolloré by ensure that all the airworthiness directives, where applicable, alert service bulletins are complied with, within the statutory time limits.Responsible for the tracking / follow-up for discrepant parts via the Stores Inspection Discrepancy (SID) reports and register.Pushed for higher quality involvement in the disposition of discrepant spares.Assumed full responsibility and authority for all matters relating to the Quality Department, in the absence of AQM or when called upon to do so.Managed multiple cleanup projects.Reason for leaving: Seeking bigger career prospects and professional growth.

Promoted due to exhibiting potential for overall management of quality system and to assist reporting manager.Plan and perform internal audits to ensure compliance to customer and applicable regulatory requirements as well adhering to company’s policies and procedures. In addition, to guide and train up internal auditors.Sound knowledge in AS9120:2016; conducted at least 40 audits throughout tenure and assisted in multiple AS9120 certification process (pre/post audit). Perform monthly monitoring on the stores and compile the report for AQM.Surveilled inventory consisting of 120,000 Part Numbers for breaches through utilisation of Human Factors, Quality Awareness and QHSE standards knowledge.Responsible for raising Corrective Action Request(CAR) and verifying if any corrective actions taken are appropriate.Work closely with affected departments and low/middle-level management to ensure verification of CARs and Preventive Actions are fulfilled.

Promoted to a stampholder after completing OJT with exceptional results and passing an oral interview with SIA QualityEndorse on SIA Serviceable Label with approved Stores Inspector Stamp for SIA Engineering Supplies store. Competent in Aviation Legislation and Certifying Body(s) (CAAS/FAA/EASA/TCCA/CAD etc…) requirements.Tasked with verifying all aircraft related spares to ensure serviceability and that appropriate accompanying documents, including approved release certificates are airworthy.Fingertip knowledge of quality standards for Aircraft Operator Certificate (AOC)/Singapore Airworthiness Requirements (SAR) Part 145/various regulatory bodies.