• Develop and sustain robust relationships with customers, staff, and suppliers by employing strong interpersonal skills, fostering connections, and consistently applying sound professional judgment. • Provide staff training and oversee their adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with relevant laws and regulations.• Supervise employee performance and assess organizational processes to enhance quality standards.• Develop and update training materials and curriculum tailored to organizational operations, encompassing guides, workbooks, visual presentations, job aids, and online resources.• Lead the Human Resources department in developing recruitment, training, and hiring strategies to advance current employees and source new talent.• Oversee the visual merchandising standards within the store, ensuring the execution of feature space and seasonal layouts, managing display rotation, and enhancing the presentation of new products.

• Directed a highly productive selling floor ($2M in volume) that surpassed Sales Per Hour goals, all while delivering exceptional customer service.• Managed inventory and stocking levels by implementing purchasing plans to achieve sales targets.• Provided skilled management of personnel, operations, training, schedules, and day-to-day retail activities.• Organized and supervised monthly floor sets to strategically showcase new products and enhance sales promotions.• Dedicated advocate for J. CREW brands, providing personalized customer experiences as a styling consultant.

• Utilized Law Logix software to upload files, reports, and information on individual applicants.• Handled individual case files and organized file actions according to specific timeline requirements.• Maintained contact with clients and ensured updates were provided in response to USCIS requests.

• Oversaw daily cycle counts, received variances, and monitored inventory quality.• Implemented training and induction programs for new staff members.• Evaluated, interpreted, and managed sales reports, encompassing inventory and loss prevention data.• Supervised and optimized customer service operations to ensure exceptional experiences for all clientele.

• Oversaw operations, including company initiatives, quality assurance practices, inventory control, and up-sale of product and service lines.• Conducted daily management of store operations, including shift schedules and overseeing customer service.• In charge of payroll, personnel management, and morale.• Conducted monthly evaluations for all store associates and considered retention strategies.

• Managed daily store operations while aiding in recruiting and orienting employees.• Responsible for training and induction programs for new staff members.• Maintained accurate records of all pricing, sales, and activity reports.

• Oversaw product research and development, pivotal in building the company from concept to a profitable entity ($4M in volume).• Managed the daily operations of six beauty salons/day spas following their establishment, overseeing a team of over 90 personnel.• Handled contract negotiations and project management. Supervised new business development initiatives.• Responsible for Human Resource Management, including training sessions for employees covering general work procedures, safety protocols, and organizational policies and evaluating employee performance.• Managed the company’s business travel budget and international recruiting schedule.

• Supervised a team of 12 staff members and ensured the efficient completion of daily operations.• Developed pricing policies by evaluating merchandising activities, identifying necessary sales promotions, approving clearance sales, and analyzing market trends.

• Personally selected to oversee first-class and VIP cabin operations, managing a team of six personnel.• Responsible for in-flight and ground safety of passengers and flight crew personnel.