Aziza Mustafa, Ms Msl Email & Phone Number

Fort Lauderdale, Fl, Us

Element of Change, a South Florida-based firm, specializes in accelerating trust, reducing turnover, and kick starting growth plans within 90 days for organizations undergoing leadership transitions. We understand the uncertainties that accompany leadership changes, from questioning trust in new leaders to concerns about restarting growth timelines. While HR and operators may lack the bandwidth to focus on retaining talent post-leader departure, we step in to address the turnover they can… Show more Element of Change, a South Florida-based firm, specializes in accelerating trust, reducing turnover, and kick starting growth plans within 90 days for organizations undergoing leadership transitions. We understand the uncertainties that accompany leadership changes, from questioning trust in new leaders to concerns about restarting growth timelines. While HR and operators may lack the bandwidth to focus on retaining talent post-leader departure, we step in to address the turnover they can control. Our distinct approach to leadership and team-building fosters human-centric cultures and collaborative dynamics, ensuring cohesive and productive environments where everyone can thrive during transitions Show less

Assist sailors and travel agents regarding concerns or problems pertaining to bookings, policies, andprocedures. Conduct detailed research on bookings as needed utilizing Salesforce and Seaware Evaluate individual sailor or travel agent situations and authorize relevant forms of compensation for a heroic recoveryOrganize interactive training sessions to encourage collaboration between the team and other departments. Resolves sailor services escalations at a… Show more Assist sailors and travel agents regarding concerns or problems pertaining to bookings, policies, andprocedures. Conduct detailed research on bookings as needed utilizing Salesforce and Seaware Evaluate individual sailor or travel agent situations and authorize relevant forms of compensation for a heroic recoveryOrganize interactive training sessions to encourage collaboration between the team and other departments. Resolves sailor services escalations at a supervisor authority level Show less

Miami, Florida

• Responsible for the training of 12 specialists and interns. Served as the team leader for projects and sprints• Created cheat sheets for product consistency and maintenance of GOBE voice. Implemented SEO strategies through key words and Google Analytics to increase conversion rates• Researched and communicated new business opportunities with over 100+ North American tour operators to develop and curate over 1,000 tour descriptions on the company website• Obtained Lean Six Sigma… Show more • Responsible for the training of 12 specialists and interns. Served as the team leader for projects and sprints• Created cheat sheets for product consistency and maintenance of GOBE voice. Implemented SEO strategies through key words and Google Analytics to increase conversion rates• Researched and communicated new business opportunities with over 100+ North American tour operators to develop and curate over 1,000 tour descriptions on the company website• Obtained Lean Six Sigma Green Belt while improving the amount of inventory complete by 20% as well as tours posted in a day from each member by 33%, reducing human error and variation of product Show less

-Floor manager, delegate tasks to server team, and interact with guests-Handle closing paperwork, verifying credit cards as well as closing restaurant -Run expo in kitchen to get food out quickly and efficiently -Received management training from the GM

Fiu

Master Of Science - Ms, Management, Strategy, And Leadership

Bachelor’S Degree, Hospitality Management

Activities and Societies: Founding sister of FIU Alpha Chi Omega; VS PINK Brand Ambassador; SPC General Member; Alternative Breaks.