Responsibilities:• Ensure positive relationships with clients and prospects as their primary point of contact.• Manage & train the Business Development and the Lead Generation team to ensure daily prospect outreach and qualification.• Present our services in introductory/exploratory meetings with qualified prospects.• Elicit and understand the business needs and initiatives at an organizational and functional level through discovery sessions with the company leadership and functional heads.• Develop communications and research information for meetings and presentations.• Evaluate findings and develop recommendations and implementation road maps to manage the identified business needs.• Prepare the Technical SOW for the project and secure the needed approvals.• Prepare and present proposals and address questions or concerns in pursuit of project approval and award.• Develop and initiate projects, manage costs, schedule, and monitor performance.• Conduct meetings and interviews with concerned functional heads throughout the project as needed to acquire inputs and furnish deliverables.• Develop a variety of written communications, reports, and other documents• Facilitate meetings between project stakeholders to discuss milestones, schedules, and conflicts.• Collaborate with consultants and teams within Pacific throughout the project delivery to ensure SLAs and project timelines are met.• Resolve conflicts and negotiate mutually beneficial agreements between parties.• Liaise with the project sponsor through the project to keep them informed of progress, take relevant decisions, and secure sign-offs.• Manage commercial aspects with the client and ensure invoices are cleared according to the agreed schedule.• Identify upselling and cross-selling opportunities.• Manage web inquiries, RFQs, EOIs, and Tender submissions.• Manage Vendor Pre-Qualification and Registration process.• Attend seminars, conferences, and events where relevant.

Summary:• End-to-End Consultative Business Development for Employee Benefits, Motor, and General Insurances; from prospecting and acquiring Broker on Record letter to consulting on Group Insurance with detailed Comparison Analysis followed by Client Onboarding and Client/Account Management.Responsibilities:• Established relationships with key decision-makers within the customer's organization to promote growth and retention.• Performed research to uncover potential target areas, markets, and industries.• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.• Conducted meetings with decision-makers to obtain and evaluate information.• Performed customer needs analysis to design the right solution for the client.• Managed customers' claims, endorsements, and ad hoc account management tasks.• Communicated and coordinated with internal departments to close business or provide resolutions.• Resolved product or service problems by determining the cause of the problem, negotiating, selecting, and implementing the best solution. • Expedited active tasks by persistent follow-ups with respective departments to ensure a speedy closure.• Kept track of the Client’s SOA and ensured Payment Terms are adhered to by the Client.• Prepared monthly and quarterly reports to support executive decision-making.• Update Sr. Vice President on weekly basis with a comprehensive report of case scenarios and opportunities.

Summary:• Entrusted with Account Management of AED 43 million worth of portfolio and increased it to AED 56 million through efforts on new business prospecting.• Ensured a 100% renewal rate throughout my tenure managing the accounts.Responsibilities:• Ensured excellent levels of services are provided to clients and safeguarded the renewal of policies.• Ensured renewal of portfolio on profitable terms.• Built positive and long-term relationships by periodic courtesy visits with large employer groups and important accounts.• Followed through on outstanding issues to the point of resolution.• Collaborated with relevant internal teams on complex issues to ensure clients’ needs are met from a product and service perspective.• Arranged meetings and conducted product presentations for decision-makers of potential clients.• Responsible for achieving sales targets as part of a team.• Attended continuous training programs relating to products, systems, policies, and procedures.• Reported regularly the sales progress and status of accounts to the Section Head.

• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting the agreed targets, and promoting the organization's presence in the sales territory.• Responsible for the planning, recruitment, direction, and control of sales representatives to accomplish specific objectives.• Managed the sales administration function, operational performance, and streamlining of processes and systems wherever possible.• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, daily activity reports, Prospective Closures Reports, etc.• Observed the performance of sales representatives in the field on a regular basis.• Provided ongoing training for the sales representatives so that they possess sufficient sales and technical knowledge to present information on the company's products in an accurate and balanced manner.• Managed key accounts personally and constantly opened channels for the sales force to pursue business opportunities.• Managed routine lead generation activities such as Cold Calls and Email campaigns along with using mass media tools to reach prospective customers.• Contributed to the revenue objectives by pursuing key closures of my own.

• Evaluated current operational practices and implemented methods that offered notable improvement.• Assisted with documenting key processes and procedures and compliance protocols.• Prepared reports to dispense information for product teams and compile information supporting long-term product development and success.• Documented nonconforming material and reported to appropriate team leaders for review and assessment.• Prepared and executed Sales & Product training schedule.• Professed Consultative Selling methods and techniques during Refresher training and Process Induction.• Evaluated customer interactions to ensure adherence to various aspects of telephonic sales such as Phone etiquette, Professionalism, Product knowledge, Objection handling, Lead follow-ups, and CRM dispositions.• Coordinated with shift management to establish clear expectations and complete daily quality assignments.• Compiled and communicated Process Fatals and ZTB instances identified by the Quality Analysts to the Management and HR respectively.• Maintained an Evaluation Tracker, collated and shared the same on a periodic basis with the hierarchy.• Managed Quality and Process Induction for new hires.• Highlighted Good Practices across the process to achieve constant improvement and shared learning.• Conducted fortnightly Quality Calibration Sessions with Operations Team Leaders to ensure transparency and mutual understanding across departments.• Ensured that Operation is aware of all the changes that happen with the Product or the website.

• Generate leads for business development via phone and email with prospective clients.• Research for the list of companies that could be interested in our service offerings.• Create a raw database for the cold calling team.• Imparting support and training to the calling team for the specific campaign.• Taking second-level appointments with prospective clients and doing persistent follow-ups.• Scheduling meetings between prospect clients and onsite support.• Approach Organizations to participate in Corporate Seminars and Webinars and follow up till participation is confirmed. • Ensure consistent and timely handling of leads with On-site Sales personnel.• Produce pipeline and sales-related reports including daily reports, weekly reports, sales projection reports, monthly sales plans.• Carry out responsibilities in accordance with the organization's policies and applicable laws.

• Managed the sales fleet and distribution operations of the designated territory.• Addressed sales challenges and acquired resolutions from the HO. • Managed the store operations and the inventory forecasts.• Established strong relationships with major accounts and key decision-makers to increase sales in a designated territory.• Kept a check on the sales vehicles and office requisites to ensure business as usual activities are not hampered.• Ensured that the sales team adheres to the approved market outstanding limits and does not default on the same.• Regularly visited Departmental Stores and Super Markets to verify fulfillment status and merchandising.• Hired and trained sales staff and administered compensation plans to support area sales goals.• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.• Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.• Held weekly meetings with the director to identify techniques to overcome sales obstacles.• Conducted regular ride-along with sales staff to review policy and procedures and benchmark best practices.

Sales Manager: May 2004 - August 2007• Lead a team of sales personnel.• Actively explored business opportunities to increase sales volume.• Identified potential markets, sales channels, and competition and proposed an effective sales strategy plan for account expansion & development to achieve monthly and quarterly sales targets & KPIs.• Managed all sales channels, eg. general trade, modern trade, food services, and ensured daily operations function well.• Established a network and built a good rapport with new clients.• Conceptualized a strategic business plan to expand the company’s customer base.• Present relevant sales & operations reports and forecasts to the management.Sales Executive: July 2002 - April 2004• Met existing customers to review current services and expand sales opportunities.• Promoted new products and any special deals. • Monitored service after the sale and implemented quick and effective problem resolutions.• Negotiated prices, terms of sales, and service agreements.• Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.• Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.