currently providing technical support in a 3000+ user environment Supporting Desktops, Laptops, Network printers, Scanners & Banking Applications.

• Installed workstations, handheld devices, printers, and network equipment.• Logged, resolved, and responded to tickets, incidents, and service requests on ServiceNow.• Provided support to end users onsite, remotely or via phone on a variety of issues, including software, hardware, peripherals, and network connectivity.• Provided support to network and incident response teams for data center activities.• Troubleshot and diagnosed issues across the network, desktop, mobile, and IT infrastructure, including office access control, multimedia, and CCTV systems.• Trained onboarding users about IT assets, tools, and compliance.• Repaired and replaced faulty Hardware & worked with external vendors and service providers to achieve fault resolutions when required.• Managed IT Assets & inventory in CMDB.• Provided AV support in virtual and P2P marketing events.• Worked on tools like ServiceNow, Active Directory, JAMF, AirWatch, SAP, Password Vault, & Office365

• Provided L1/L2 Support to end users for issues with internet connectivity.• Working on Cisco 3750/3560/2950 switches in Network• Configuration and troubleshooting of Layer 2 Protocols• Managing and enhancing DHCP servers on MikroTik Server• Monitoring network performance using the Solar wind / Cacti Network Monitor.• Monitoring UPS and power issue of POPs • Making sure smooth network connectivity from Data center to POPs end• Make sure servers and network devices are smooth and working fine at an optimal level all the timeď• Handles network related problems and troubleshooting