Product Specialist (Voice)
Current1. Product Plans for Existing and New Products• Formulate and implement marketing plans (pricing, promotions) for the introduction of new features and products. • Investigate and recommend new products or technologies• Specify high-level product requirements and customer experience for new products and features• Improvise existing product processes for better implementation2. Product Performance Review• Monitor and review financial performance of of VOICE products• Monitor and review VOICE products performance (customer satisfaction, lead time, availability etc.)• Recommend improvements and enhancements in terms of product features, processes, policies, etc.• Analyse market trends to support Business Plan for forecasting & budgeting3. Product Enhancement and Development• Recommend new features or new products based on market demand and trend• Oversee end-to-end development of new products with other respectives divisions• Manage the product documentations - Product specifications, Presentation slides, FAQ, etc