Muhammad Azlan

Muhammad Azlan Email and Phone Number

Lead Analyst - Group Application Support @ AIA Digital+
Kuala Lumpur, MY
Muhammad Azlan's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
About Muhammad Azlan

Performance-driven Application Support Engineer with over 10 years of experience in the Oil and Gas and Digital sectors in providing technical assistance to clients globally. The unique combination of disciplines that your organization requires to solve the technical issue that involves multidiscipline understanding. Passionate IT support with a proven history of delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment. Looking for the opportunity to improve the organizational ability to exceed corporate goals, and help honour long-term commitments made to customers, stockholders, employees and the communities in which we live.

Muhammad Azlan's Current Company Details
AIA Digital+

Aia Digital+

View
Lead Analyst - Group Application Support
Kuala Lumpur, MY
Website:
aia.com
Employees:
46340
Muhammad Azlan Work Experience Details
  • Aia Digital+
    Lead Analyst - Group Application Support
    Aia Digital+
    Kuala Lumpur, My
  • Aia Digital+
    Lead Analyst - Group Application Support
    Aia Digital+ Aug 2023 - Present
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    • Leads the application support team in managing, troubleshooting, testing and resolving issues related to SAP Concur, SAP Ariba & SAP HCM for AIA global users.• Develop and maintain documentation for configuration, support processes and issue resolution.• Collaborate with other teams, such as SAP BASIS, INFRA, Procurement and Finance teams, during upgrades, root cause analysis, and major incidents.• Provide knowledge transfer sessions, training, and guidance to internal and end-users.• Focal tester for Automated Regression Testing for SAP ERP applications.
  • Petronas Digital Sdn Bhd
    Application Support Analyst
    Petronas Digital Sdn Bhd Oct 2017 - Mar 2022
    Kuala Lumpur, Malaysia
    • Monitor, provide solutions and resolve SAP FICO, SAP HCM and SAP Ariba SAP Concur support tickets as per SLA.• Works closely and collaborates with other teams during urgent requests, incidents, and application maintenance.• Management, and Knowledge Management.• Responsible to generate daily performance report using Power BI dashboard and MS Excel and present to the management• Conduct SAP Concur training session and knowledge transfer to user and team member for new enhancement.• Perform continuous planning for efficiencies - job throughput, FCR resolution times, service improvements and process improvements.ITIL® 4 Foundation Certified, 21 June 2019SDI© - Service Desk Institute Analyst Certified, 14 Nov 2018
  • Transwater Api
    Sales & Application Support Engineer
    Transwater Api Feb 2015 - Jun 2017
    Selangor, Malaysia
    Emerson™ Application Certified Trainers
  • Hayy Corporation Sdn Bhd
    Application Engineer
    Hayy Corporation Sdn Bhd Oct 2012 - Jan 2015
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
  • Jvc
    Internship Trainee
    Jvc Jun 2012 - Aug 2012
    Shah Alam, Selangor, Malaysia

Muhammad Azlan Education Details

Frequently Asked Questions about Muhammad Azlan

What company does Muhammad Azlan work for?

Muhammad Azlan works for Aia Digital+

What is Muhammad Azlan's role at the current company?

Muhammad Azlan's current role is Lead Analyst - Group Application Support.

What schools did Muhammad Azlan attend?

Muhammad Azlan attended Utm, Universiti Tun Hussein Onn Malaysia.

Who are Muhammad Azlan's colleagues?

Muhammad Azlan's colleagues are Eddie Cheung, Aran Yip, Roshan Deshabandu, Vincent Tsui, 张敏娜, Sumitra Ratilal, Ng Bee Chin.

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