Azmat Bhatti

Azmat Bhatti Email and Phone Number

Enterprise Account Management, Technology Sales, AI Enablement, Managed Services & Customer Success | Oracle ACE @ The Hackett Group Inc.
Azmat Bhatti's Location
Canada, Canada
Azmat Bhatti's Contact Details
About Azmat Bhatti

Enterprise Account Management and Customer Partner Success professional with over 15+ years of experience in delivering and supporting SaaS ERP/EPM systems including SAP, Oracle Hyperion/EPM Consolidation/Planning, OneStream, Rackspace, and UiPath RPA solutions, with a focus on Customer Success and Professional Services.Enable Digital Transformation for Enterprise and Mid-Market customer segments in North America using AI to deliver greater business value, a higher level of operational excellence, and an improved customer experience. Engage, educate, and assist to drive sales, promote offerings, and delight customers.Go-to-market, Business Development, Client relationship management, DSO revenue, and forecast. Focus on ensuring Customer satisfaction, adoption, and retention of strategic accounts across North America, Canada, the UK, and LATAM, and assist with Center of Excellence (COE) development.Develop and manage project engagement and deliverable plans, statuses, allocation of resources, dependencies, and budgets. Maintain Salesforce and Oracle BI applications to drive opportunities, and demand generation, enhance client satisfaction, and promote revenue growth.Lead customer onboarding process alongside Customer Success team to provide an end-to-end customer experience, and ensure high NPS, product adoption, use case alignment.Provide mentorship and guidance to other members of the Service Management teamHold regular "Quarterly Business Review" meetings with customers to report on KPIs and SLAs.Liaison with the sales team to onboard new customers and ensure a seamless transition. Act as the main point of contact for customers, building strong relationships, and ensuring their satisfaction with our products and services. Collaborate with some of the best talents in the industry, contributing to innovative, high-quality solutions for our clients. Continue to look for opportunities to share my expertise at regional EPM/CPM North America conferences and customer educational events.

Azmat Bhatti's Current Company Details
The Hackett Group Inc.

The Hackett Group Inc.

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Enterprise Account Management, Technology Sales, AI Enablement, Managed Services & Customer Success | Oracle ACE
Azmat Bhatti Work Experience Details
  • The Hackett Group Inc.
    Customer Solutions And Success - Director, Managed Services-Artificial Intelligence
    The Hackett Group Inc. Jan 2024 - Present
    Miami, Florida, Us
    - Account Management, Go-to-Market, and strategic advisor, to drive value of our solutions.- Client Executive relationship with our Rackspace clients for Hosting and Cloud support operations- Liaison with our EEA (ERP/EPM/Analytics) Consulting and AMS team of Customer Success Managers for Managed Support.- Develop and implement a customer success and monetization strategy to drive customer retention, and growth. - Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)- Implement quick wins to enhance customer onboarding and adoption.- Analyze customer data and feedback to identify trends and opportunities. Knowledge of all incidents, projects, and activities.- Manage and grow several of our largest accounts ($300k+ in yearly revenues), while enabling customer success, and revenue growth.- Escalation point for critical customer issues and resolution.- Identify opportunities to expand customer engagement and value through upselling and cross-selling.- Build and maintain strong relationships with key customers, understanding their goals, challenges, and needs.- Champion the voice of the customer within the organization, advocating for customer needs, feedback, and enhancement requests.- Collaborate with Advisory, ERP/EPM/Analytics, Transformation development, and marketing teams to align offerings with customer expectations.- Develop and implement key performance indicators (KPIs) to measure and improve customer success metrics using the ServiceNow platform for CSAT scoring.- Provide regular reports and updates to senior management on the state of customer success efforts.- Oversee the development of customer onboarding programs to ensure new clients are set up for success.- Provide leadership, guidance, and mentorship to the team to ensure high performance and excellent customer experience.
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  • The Hackett Group Inc.
    Customer Solutions - Director, Digital Enablement
    The Hackett Group Inc. Aug 2021 - Jan 2024
    Miami, Florida, Us
    - Account Management and Engagement Lead for Digital Enablement practice.- Trusted advisor to customers, proactively working with prospects, from engagement to the sales process, providing digital solutions and support.- Establish and execute cadence-based “Business Review” meetings with customers.- Manage functional and technical queries of RFIs and RFPs; qualify and lead the POC process within the sales cycle. Liaison with the Legal team on managing client SOW, MSA, and LOI.- Review budgets and project resource timesheets.- Build close working relationships with key decision-makers and collaborate with the customer success team to provide a seamless customer experience, from platform adoption to engagement, retention, and account expansion. DSO revenue, forecast, and track sales.- Track and report on customer performance utilizing the ServiceNow scorecard system CSAT, and build strong relationships with clients, vendors, and distributors to enhance service delivery. Proactively reach out to identify opportunities for upselling and cross-selling.- Update Salesforce with new and existing opportunities and provide input to the sales team's account planning for growth opportunities. Develop GTM presentation materials/talk track.- Lead discussions with clients on the functional aspects of EPM/CPM modules and provide support on integrations, data migrations, reporting, and security requirements.- Establish and maintain strong client relationships as a trusted advisor and supporter of the customer's business goals. Facilitate business requirements, functional design, prototyping, testing, training, and support procedures.- Delivery and responsibility for business development. I maintain contact with top decision-makers at key clients, lead pursuit teams, participate in proposal development, and contribute to proposal pricing strategies.- Collaborate with onsite, nearshore, and offshore development teams, providing support for key finance applications.
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  • Seneca College - Part-Time Studies
    Faculty Of Continuing Education And Training
    Seneca College - Part-Time Studies Jan 2000 - Present
    Toronto, Ca
    Part-time Faculty, Teaching IBM iSeries, Unix, and Systems Analysis/Design using Waterfall, Agile, and Scrum courses in the School of Computer Studies Continuing Education.Delivering group lectures to 25 to 40 students, in-person and Hybrid mode
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  • Oracle Applications & Technology Users Group (Oatug)
    Hyperion Sig Steering Committee Member (Volunteer)
    Oracle Applications & Technology Users Group (Oatug) Jan 2016 - Present
    Atlanta, Ga, Us
    - Liaison and run meetups with members of Hyperion SIG Toronto area using the Oracle Hyperion suite- Attend quarterly User Group meetings and provide members with various updates from Oracle related to EPM Hyperion products.- Conduct surveys to find out the comfort level of users with Hyperion products.- Share with members implementation/support experiences.- Speaker at various Oracle Technical conferences (Collaborate and Kscope)- Network with other Hyperion Customers
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  • Chartwell Retirement Residences
    Technical Delivery Manager Epm
    Chartwell Retirement Residences Sep 2019 - Jul 2021
    Mississauga, Ontario, Ca
    - Architect, Design, Development, Integration, Administration, and Support of Oracle Hyperion EPM and Power BI applications- Maintain and deliver a high standard of customer service to Corporate Finance and FP&A teams- Analyze and continuous process improvement, to drive system availability and performance- Provide assistance to the project team implementing Financial Consolidation, Reporting, Planning and Budgeting processes, including development work as required to meet deliverable's- Execute routines and processes to support the Actual, Budget, Plan, and Forecast processes- Solution the design and delivery of end-to-end Hyperion HFM and Planning solutions including dimension design, Calc Scripts, Business Rule, Webforms, and planning application deployments- Develop functional specifications and work with technical resources to complete object development, testing, and final implementation- Coordinate user requirements and acceptance testing- Develop and test minor system enhancements and coordinate the delivery of future major system enhancements with key vendor teams- Develop and support ETL integration from ERP (Yardi) and other applications such as Oracle HCM- Architect Hyperion DR environments for Business Continuity Planning BCP- Manage allocation, utilization, and direction of Hyperion resources- Provide subject matter expertise to internal Hyperion EPM projects- Participate in providing supporting data in support of external and internal audits, as required- Developing SOP’s and ensure documentation is up to date and organized- Staying abreast of emerging Clourd, BI, Oracle EPM, and OneStream technologies- Support Internal Audit team with SOX reporting out of Hyperion applications- Host SmartView clinics for new/existing users and to deliver on new functionalitiesOther Applications support- Adobe Digital Sign, Legisway, Diligent and DropBox
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  • Canadian Tire Corporation
    Solutions Architect - Hyperion/Bi
    Canadian Tire Corporation Jul 2015 - Sep 2019
    Toronto, Ontario, Ca
    Architecture and Program Management- Hyperion program manager responsible for architecture, capacity management, strategy, implementation and support vision for Oracle Hyperion suite for CTC and subsidiaries- Lead Hyperion EPM System Implementation of version 11.1.2.2/11.1.2.4 for Corporate Finance/FP&A, Mark’s and BI integration with Cognos EDW- Develop EPM systems strategy, road-map and process improvements MVP for new applications and enhancements to existing applications for various business units consisting of 300+ users of CTC- Provide technology vision and road-map for various Finance Business Units on direction and integration of Hyperion systems with ERP PeopleSoft/JDE and Cognos Dashboard executive reporting- Collaborate with Finance and IT, developing solutions that align with business needsProject Management and Solution Delivery- Run multiple EPM initiatives using Agile/DevOps methodology in design, development and solution architect for CTC, Marks, FGL, HH, Petroleum, REIT and Sportchek line of business- Provide technical solutions to help reduce on-going maintenance in daily Scrums/Sprints- Create Business Support Model to assist with production trouble-shooting and resolution- Work with cross-functional teams to deliver Agile enterprise-wide solution, such as translating functional documented requirements provided by the business into the technical development and integrationProduction Support and Operations Management- Oversee resolution of day-to-day operations (KTLO) issues to ensure production SLAs are met- Setup weekly/monthly Scrums with Technical Advisory Board and Change Management Board to review changes and updates within Hyperion applications- Support DBAs, Functional support teams, Scrum project teams, Application owners- Communication and documentation of Hyperion systems status, root cause analysis and resolution provided to Management on an ongoing basis- Assist in fail-over and Disaster recovery testing
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  • Barrick Gold Corporation
    Manager Business Support
    Barrick Gold Corporation Jan 2013 - Jul 2015
    Toronto, Ontario, Ca
    • Responsible for managing Global Oracle Hyperion EPM suite of application HFM, FDM, HSF, Planning, Essbase, BI+ Reporting, Crystal Ball and ODI for Hyperion System 11.1.2.1/11.1.2.3• Act as a liaison between IT and Finance team. Works with business Hyperion “Power Users” and administrators across the organization to provide technical assistance to the business users. Translate business requirements into functional specifications that can be implemented by IT or 3rd party software vendor for Hyperion.• Provide support and participate in the design, development, implementation, and support effort of all new initiatives, enhancements, add-ons, or integration with the Financial Systems.• Facilitates cross-functional meetings and presentations with various levels of management• Analyze business needs and recommend IT solutions for Hyperion road map. Maintain Hyperion system knowledge and keep abreast of new technology developments in key area of Hyperion applications.• Analyze and problem solving system issues in respective Hyperion application system portfolio to determine the best course of action to correct the situation.• Deliver effective and efficient solutions by meeting key project milestones and overall project deliverables on time, and adhering to development and quality standards.• Ensure application documentation is complete and appropriately maintained.• Partner, develop and nurture relationships with our business regions, infrastructure support group, DBA and 3rd party support vendor.• Comply with the system development life cycle (SDLC) and project management methodology (PMLC) by participating in scope assessment, risk and cost analysis.• Manage Global Hyperion Shared Services and user management for compliance audit and SOX. Ensure the integration of all aspects of technology solutions and the compliance to established standards.• Coach, lead and mentor team members. Participate in knowledge transfer with the team and business units.
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  • Barrick Gold Corporation
    Senior Business Support Analyst
    Barrick Gold Corporation Jan 2011 - Jan 2013
    Toronto, Ontario, Ca
    - Global Oracle Hyperion System implementation and support for 11.1.2.1- Gather business requirements and work with various vendors on implementing Hyperion modules such as HFM, FDM, HSF, BI+ Reports, Planning and Essbase.- Works with other teams on support and project delivery - DBAs, functional support teams, project teams, application owners, etc- Support the Financial Reporting and Business Planning Performance Management team by providing technical support and maintenance of the Hyperion Suite of products. - Responsible for managing Hyperion software implementation, development, migration, and integration projects, along with ongoing maintenance of our current production applications including Hyperion HFM, FDM, HSF, BI+ Reports, Planning and Essbase.- Working knowledge of Change Management and Incident Management processes- Customer and results focus; ability to work with customers to understand and respond based on need- Excellent time management, multi-tasking, problem resolution skills in a demanding environment supporting production systems- Maintaining and providing support for Hyperion environments (9 and 11), within the defined SLAs- Work with business owners to define and analyze business requirements to design and develop appropriate application solutions. - Provide documentation of processing enhancements, change management and audit controls in compliance with SOX requirements- Provide proactive support towards effectively meeting business objectives as well as the education of users on applications. - Perform maintenance of applications in-conjunction with 3rd party support vendor.- Work with production administrator to implement effective backup and recovery / business continuity procedures. - Work with production administrator to manage users, security and accounts.- Act as the Hyperion "super-user" and serve as the primary technical contact for all Hyperion related issues.
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  • Barrick Gold Corporation
    Business Support Analyst
    Barrick Gold Corporation Oct 2008 - Dec 2010
    Toronto, Ontario, Ca
    • Implementation and support for Oracle Hyperion System 9 (921 and 931) HFM, FDQM, Planning/Budgeting, Essbase and Strategic Finance applications for Barrick's corporate and global users around the world.• Manage 40+ Windows 2003 VMWare servers environment running Hyperion applications with Oracle 10g Database and BEA Weblogic 8.1 and 9.1. • Provide thought leadership around the Hyperion Infrastructure. Facilitate procurement of required hardware and software for new implementations for Hyperion System 9.• Work with the Finance functional area to assist in the systems enhancement process. Participate in future roll-outs of business applications to new sites/areas. • Manage access in Shared Services and provide reporting for internal and external audit SOX controls.• Work with corporate and regional Planning Budgeting and Consolidation teams on issues and enhancements with Hyperion HFM, HSF and Planning/Essbase applications.• Define and implement Essbase infrastructure changes.• Implementation of Hyperion HFM and Planning/Essbase for ABG (African Barrick Gold). Liasion with Finance and IT on pre and post production issues.• Manage Hyperion Shared Services global security for all corporate and regional apps consisting of various groups/user setups.• Manage application migration within various environments such as Production, Test and Developement for HFM, HSF and Planning/Essbase applications. Migrations including Business Rules, Webforms, Calc Scripts and Variables.• Act as a liaison between IT and corporate Finance to resolve Hyperion global applications issues.• Working with Finance and Oracle e-Business teams on identifying and scoping out new HFM and IFRS functionality for corporate reporting. Support consolidation process for timely monthly, quarterly and yearly close.• Work with Oracle Hyperion support to identify issues and fixes• Interface with 3rd party consultants and partners for major system implementations and changes.
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  • Tim Hortons
    Hyperion Technical Lead & Systems Analyst Erp Integration
    Tim Hortons Jun 2001 - Oct 2008
    Toronto, On, Ca
    • Implementation of Oracle Hyperion System 9 suite on Windows and AIX platform.• Work with Oracle Hyperion architects to develop HFM, Planning and Essbase application for the business and configure Business Rules. Customize and Tune up Essbase System 9 Databases.• Liaison between IT/Finance in roll-out of new applications, problem fixes, troubleshoot, diagnose, enhancements, patches, upgrades to software, and ensure Service Level Agreements are met.• Work with Oracle Hyperion Global Support to identify new patches and upgrades.• Rebuild, refresh and clone Hyperion System 9 environments. • Work on HFM and Planning/Essbase applications. Create 4 Planning applications using various Plan Type's and setting up dimensions and outline in Essbase. • Setting up Workforce application and use HAL to load Data/Metadata member attributes.• Design interfaces between SAP and Movex ERP Financials into HFM, Planning/Essbase using HAL.• Implementation of Movex ERP solution on IBM iSeries platform• Performed analysis and requirement gathering in Pre and Post phases of implementation• Identify gaps in business processes and provide input into configuration and implementation of the system to overcome those gaps• Implement new tools and technologies like ROBOT (Helpsystems), Softlanding (Turnover) and Vision (High Availability) to interface with Movex ERP• Customize Movex Financial Applications according to customer specifications. Analyze and design new reports using core Movex ERP FAM modules like GL, AP, AR, COM and Fixed Assets Adding additional Companies and Divisions in Movex as per business needs and future growth• Work with MOM (Movex Output Manager) to design AR Customer Statements, EFT Notices, Customer Invoices, and AP Standard Letters• Work with Movex Explorer to generate views, Movex Language and Help generator tools to manage new application enhancements using Visual C++ as a development tool
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  • Swedish Movex/M3 User Association
    Member Of Movex User Group Americas (Volunteer)
    Swedish Movex/M3 User Association Jan 2003 - 2007
    • Providing a formal and organized medium for the exchange of Movex M3 knowledge, ideas and experiences • Building a strong relationship among Movex M3 users which can be leveraged to influence Lawson improvements • Participating in the definition, submission and prioritization of enhancements to Movex M3 functionality
  • Adc
    Software Consultant
    Adc Jun 1997 - Apr 2001
    Eden Prairie, Minnesota, Us
    • Analysis, customization, design, development and unit testing of Telecom Billing and Provisioning System on IBM AS/400 iSeries using CL/400, RPG III/400, IV/ILE and COBOL/400• Work on Customer Care and Financial modules for CBP system (Convergent Billing Platform)• Enhancements to existing application programs according to user specification• Prepared documentation, flow charts and visio diagrams that consist of appropriate solutions for moderate to complex problems. Involved in vigorous Unit and Integration Testing before UAT.• Performed Data Conversion from client’s legacy system into CBP format with less than 1% rejected events and accounts by applying business rules and industry standards. Co-ordinated tasks to meet client’s schedules.• Participated in daily day to day delivery of services for the client running in production.• Maintain and enhance client relationship to attain annual customer satisfaction goals
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Azmat Bhatti Skills

Business Intelligence Erp Hyperion Planning Integration Business Analysis Hyperion Enterprise Business Process Oracle Sdlc Essbase Project Planning Sap Hyperion Project Management Hyperion Hfm Hfm Management Business Process Improvement Requirements Gathering Databases Analysis Process Improvement Software Documentation Oracle E Business Suite Hal Change Management Fdqm Enterprise Software Financial Reporting Testing Crm Data Migration Hyperion Support Access Hyperion Administration Hyperion Technical Systems Analysis Cross Functional Team Leadership Troubleshooting Program Management Epm Sarbanes Oxley Act Data Warehousing Software Development Sap R/3 Managerial Finance Itil Security Budgets Consolidation

Azmat Bhatti Education Details

  • Oracle University
    Oracle University
    Oracle Planning Epm Cloud
  • Onestream Software Corp.
    Onestream Software Corp.
    Onestream Software
  • Oracle University
    Oracle University
    Hyperion Hfm/Planning/Essbase Courses
  • 123Olap Training Specialists
    123Olap Training Specialists
    Hyperion Planning/Essbase/Smartview/Webanalysis/Workspace
  • Oracle University
    Oracle University
    Hyperion Certified Administrator Hfm And Hyperion Certified Essbase 9.3 Developer
  • Seneca Polytechnic
    Seneca Polytechnic
    It
  • Ibm Canada
    Ibm Canada
    Iseries Os/400
  • Seneca Polytechnic
    Seneca Polytechnic
    As/400 Mid-Range Systems
  • Ned University Of Engineering And Technology
    Ned University Of Engineering And Technology
    Electronics
  • Onestream Software
    Onestream Software
    Various Webinars And Evenrs

Frequently Asked Questions about Azmat Bhatti

What company does Azmat Bhatti work for?

Azmat Bhatti works for The Hackett Group Inc.

What is Azmat Bhatti's role at the current company?

Azmat Bhatti's current role is Enterprise Account Management, Technology Sales, AI Enablement, Managed Services & Customer Success | Oracle ACE.

What is Azmat Bhatti's email address?

Azmat Bhatti's email address is ab****@****ell.com

What is Azmat Bhatti's direct phone number?

Azmat Bhatti's direct phone number is +141648*****

What schools did Azmat Bhatti attend?

Azmat Bhatti attended Oracle University, Onestream Software Corp., Oracle University, 123olap Training Specialists, Oracle University, Seneca Polytechnic, Ibm Canada, Seneca Polytechnic, Ned University Of Engineering And Technology, Onestream Software.

What are some of Azmat Bhatti's interests?

Azmat Bhatti has interest in Playing Table Tennis.

What skills is Azmat Bhatti known for?

Azmat Bhatti has skills like Business Intelligence, Erp, Hyperion Planning, Integration, Business Analysis, Hyperion Enterprise, Business Process, Oracle, Sdlc, Essbase, Project Planning, Sap.

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