Enterprise Account Management and Customer Partner Success professional with over 15+ years of experience in delivering and supporting SaaS ERP/EPM systems including SAP, Oracle Hyperion/EPM Consolidation/Planning, OneStream, Rackspace, and UiPath RPA solutions, with a focus on Customer Success and Professional Services.Enable Digital Transformation for Enterprise and Mid-Market customer segments in North America using AI to deliver greater business value, a higher level of operational excellence, and an improved customer experience. Engage, educate, and assist to drive sales, promote offerings, and delight customers.Go-to-market, Business Development, Client relationship management, DSO revenue, and forecast. Focus on ensuring Customer satisfaction, adoption, and retention of strategic accounts across North America, Canada, the UK, and LATAM, and assist with Center of Excellence (COE) development.Develop and manage project engagement and deliverable plans, statuses, allocation of resources, dependencies, and budgets. Maintain Salesforce and Oracle BI applications to drive opportunities, and demand generation, enhance client satisfaction, and promote revenue growth.Lead customer onboarding process alongside Customer Success team to provide an end-to-end customer experience, and ensure high NPS, product adoption, use case alignment.Provide mentorship and guidance to other members of the Service Management teamHold regular "Quarterly Business Review" meetings with customers to report on KPIs and SLAs.Liaison with the sales team to onboard new customers and ensure a seamless transition. Act as the main point of contact for customers, building strong relationships, and ensuring their satisfaction with our products and services. Collaborate with some of the best talents in the industry, contributing to innovative, high-quality solutions for our clients. Continue to look for opportunities to share my expertise at regional EPM/CPM North America conferences and customer educational events.
Listed skills include Business Intelligence, Erp, Hyperion Planning, Integration, and 46 others.