• Enhanced a large-scale platform the integrated Artificial Intelligence (AI) to automate labor, increase patient safety, and drive real time profitability for CVS Retail Pharmacy.• Reduced pharmacy operating expense $40M annually through leveraging AI to resolve payment challenges and expedite the translation of doctor instructions.• Expanded the use of AI models across Retail, Mail, and Specialty divisions while building business line specific model customizations.• Additional scope of role includes: Mail Order Pharmacy enhancements and platform ownership, Retail Web Service Broker backbone, and externally facing third party Mail Order Pharmacy APIs.

Led the Mail Order portfolio of applications and the Specialty Dispensing technology. Direct staff of 200+ employees and contractors globally located. Technology spanned cloud-based applications to light manufacturing. Full scope application ownership including: Development, Quality Assurance, and Production Support. Directly collaborated with the heads of Mail Order Operation ($9B revenue) and Specialty Operations ($59B revenue) in strategic planning and multi-year IT investments.Accomplishments include:- Partnered with Business teams to launch a new $1B line of business with a new technology platform.- Launching a massive multi-site pharmacy dispensing initiative.- On premise to containerized cloud-based evolution.- Product based team transition from traditional software management model.

Led the Pharmacy Systems Front End development organization of 100 members (varies) on 3 continents creating solutions in diverse technologies including Angular, Java, .Net and COBOL. Implemented CVS first internal Cloud based application (SaaS) and an early adopter of Artificial Intelligence (AI) / Machine Learning. These systems are characterized by a fast paced User Interface (UI), high availability, low latency, and perfect accuracy. The systems are utilized by 1,200+ users daily processing 1M prescriptions per week. Put the department on the forefront of open source & cloud computing technologies. Through leading the employee engagement initiative improved all 12 survey areas and 30% increase in overall score resulting in the highest score in the IT division. Instituted several project review processes yielding on-time and budget delivery to 96% for 231,000 hour portfolio. Through applying Six Sigma techniques decreased system unavailability by 90%. Reduced coding defects per hour by 69% on 126,000 project hours. Created the strategic vision by the development of 3 year road maps for major applications.

Led the Clinical, Client, Member and Caremark.com applications Project Management Office (PMO). Managed a staff of 30+ employee and contract project managers for a $110MM / 1.7M hour portfolio. Solution domains covered included: Website, Customer Relationship Management (CRM) servicing tool, Voice Response (IVR), Client Portals, Clinical, Salesforce.com, and new product development. Instituted portfolio governance process, monthly management reviews, reporting standards and metrics dashboard. Drove companywide change by being a founding member of the Agile development taskforce, leading the use of new functions in the enterprise project management system (Clarity), and piloting new types of PM roles. Presented regularly to senior leadership including the Senior Vice Presidents (Business & IT) and CIO. Acted in a leadership role among Directors orchestrating off-site meetings that set departmental strategy. Selected to personally oversee the re-launch of Caremark.com and other high visibility initiatives.

Managed a geographically dispersed team to develop new software applications and integrate purchased systems. Responsible for a business critical payments system dispersing millions of dollars annually. Managed technologies include J2EE, Microsoft .NET, Cognos, and IDX.

Led technical staff ranging from 10 - 50 employees and contractors.Owner for Application Development, Production Support, Application Architecture, and Hardware Infrastructure.Implemented a multiyear migration to Microsoft .NET programming.The department developed intranet portals and custom applications.Improved SLA performance from 48% to 90%+ using 6 Sigma methodology.Assisted the department in defining a traditional Software Development Life Cycle (SDLC) based on Method/1 (Waterfall)and implemented it.

Oversaw $3MM Interactive Voice Response application development.Managed up to 6 vendor contracts simultaneously in addition to on site contract staff.Implemented cutting edge speech recognition technology for health care.Worked with the CIO & COO to develop a contact channel management strategy.

• Coordinated large, geographically dispersed teams: setting schedules, defining business requirements, and maintaining communication.• Worked with operations to support the implementation MIS, Call Center CRM, and self-service application development.• Re-Engineered several departments setting performance criteria and implementing measurement systems.• Merged departments combining 200+ employees in separate parts of the U.S., redesigning the organizational structure and job responsibilities.• Used statistical sampling techniques and cost benefit analysis to change merchant policies with an impact in excess of $1 MM annually.