▪ Cultivated a 4% increase in average agency evaluation scores as well as secured ongoing client retainer subscriptions, highlighting effective client retention strategies and enhanced client servicing skill.▪ Elevated reporting efficiency by 50% through robust Excel databases for seamless interactions among team members and clients.▪ Orchestrated comprehensive Excel training sessions for colleagues, achieving an average of 28% enhancement in their Excel proficiency and equipping them with advanced data analysis and reporting skills.▪ Led interdepartmental collaborations to execute detailed research on business pitches.▪ Accelerated social listening and market research processes, such as data gathering and evaluation by deploying cutting-edge AI technologies, like Talkwalker, unlocking valuable insights and boosting competitive edge.▪ Spearheaded the development and maintenance of innovative reporting interfaces, such as spreadsheets and dashboards, to effectively manage KPI reporting, resulting in optimizing data transparency and enabling data-driven business decisions.▪ Managed and prioritized high-importance ad-hoc queries and analyses for product stakeholders, supporting senior management with actionable insights for informed product portfolio decisions.▪ Executed competitive reviews to inform and refine decisions for superior market positioning.▪ Partnered with senior management and stakeholders to understand and translate KPIs and objectives into actionable reporting specifications, while ensuring data accuracy and relevance of performance reports.Tools: Google Sheet, Microsoft Excel, Google Slide, Microsoft PPT, Google Trend, Google AnalyticsSocial Data Capturing Tools: Talkwalker, Netbase, Pulsar, Similarweb.

Responsibilities:1. Managed over 50 people in the same department which include local and foreign workers to ensure smooth operation in producing world class nitrile gloves.2. Troubleshoot ideas/solutions to reduce defects per million (functional/cosmetic) on glove production.3. Kept track of Overall Equipment Efficiency (OEE) via documentation for easy reference on department's down time.4. In Charge of 5S and housekeeping matter to ensure efficient and effective operation, reduce wastage and operational cost and helped new staff to be more familiar with piping systems.5. Handled customer visit and for external audit by providing them with a simple presentation of line process and give description on any questions arise.6. Assisted Health and Safety issue related to workers and company's properties by placing hazard labels to minimise/eliminate accidents and/or accidents at work place.Achievement:1. Won Top 10 best line during 5S competition during line comissioning*succeeded in gaining value below threshold during start-up of new plant for every audit cycle.2. Handled Safety Investigation Report and designed precautionary measures to improve Health and Safety affair (creating one point lesson documents et cetera)3. Created own tracking sheets for Line Validation and Equipment Calibration, and template for 5S piping matter.4. Contributed ideas in realising 'Paperless Process Control Checklist' in moving towards industry 4.0 - for paper reduction and product mapping.5. Worked with engineering and process teams to reduce amount of defective gloves.

- Helped the cost controller with documentation and daily cost summary of purchased items (using Microsoft Excel).- Received goods from various suppliers of daily market and non food items using company's purchasing order and delivery order according to target specifications.- Communicated with purchasers of different departments in the hotel and suppliers related to delivered goods and invoices respectively.- Gave assistance to other associates during peak receiving activities to ensure efficient operation.- Document matching to ensure no pending documents without invoices or those that require amendment by suppliers.

The company specialises in manufacturing rubber EPDM granules.During this program, time management was crucial because of the numerous projects given by my supervisors at the wet and dry labs. The main activities were creating new formulation for the binders as well as projects' product finishing and creating new properties for the EPDM granules at the wet lab and the dry lab respectively.The primary task assigned to me was to create EPDM rubber that can resist any fungal growth.